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Job Details

Call Center Operator

Company name
Datawatch Systems, Inc.


Bethesda, MD

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Job Description
Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor for the available shift: . This high-volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Excellent pay and Benefits.

All applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check. E/O/E/M/F/V/D

Job Requirements
Required Skills

Display high proficiency in written and verbal communication
Organizational skills, including the ability to efficiently switch between tasks
Type a minimum of 35WPM
Demonstrate computer skills to navigate multiple software applications
Punctuality and attendance is crucial. Applicants must be reliable and have flexible scheduling availability for weekends, holidays, or extended hours if needed
Ability to assess and evaluate opportunities for problem-solving
Be able to understand the company’s capabilities and services for assisting and educating clients
Work with internal teams in order to identify potential issues and/or related opportunities
Must possess ability to pass any state required training or other qualifications for licensing

Required Experience

High School Diploma or equivalent required
1-2 years Data entry required
Experience with a multi-line phone or soft phone use required
1-3 years of customer service preferred
Minimum 1 year high volume call center or 911 communications preferred
Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus

Company info

Datawatch Systems, Inc.

Company Profile

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