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Job Details

Healthcare Customer Service Representative

Company name
Aerotek, Inc

Linthicum Heights, MD

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Job Description: We are currently seeking Customer Service Call Center Representatives to work in the Linthicum, MD area. The representatives will be responsible for working with members on multiple levels but not limited to the following: Interacting by phone with members Assisting members with questions regarding claims, EOBs and other various items regarding coverage Describing products and services, responding to questions, and obtaining customer information Entering data and maintaining database of existing customers or potential customers Maintaining records of telephonic communications, interactions, accounts, orders, and payments Work Environment: This is a call center environment, the member services team is broken into two teams the CSRs and the Outbound team. They are looking for people that are able to handle a high volume with great customer service skills. This is a metric driven job in which they have numbers to hit. If they are not able to keep up they will be given opportunities to improve but it does come down to performance. Qualifications: Technical expert in related computer applications such as Microsoft Word, Excel. Ability to become technical experts in CRM, Premia, Crossroads. Great communication skills as well as ability to work with others in close manner. Good keyboard skills and impressive telephone etiquette. Able to maintain customer confidentiality. 1-2 years of previous experience with customer service (call center) (required). Healthcare call center experience highly preferred About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing\u00ae Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Company info

Aerotek, Inc
Website :

Company Profile
Over the past three decades we’ve built an unrivaled culture and our unique, people-focused approach yields competitive advantage for our clients and rewarding careers for our contractors. Today we serve virtually every major industry, and we’ve placed exceptional people in hundreds of thousands of roles and positions. Everything we do is grounded in our guiding principles to build and nurture quality relationships that allow us to place quality people in quality jobs. Our mission is as simple today as it was thirty plus years ago: Bringing great people and great organizations together. This drive to connect people and make them successful is what we mean when we say — our people are everything. Since our founding, Aerotek has grown to become one of the top global recruiting and staffing agencies. Check out our company timeline, starting with our humble Baltimore roots in 1983 when our founders started Aerotek to serve the aerospace and defense industries to today as an Allegis Group company, a global leader in talent solutions.

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