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Job Details

Emergency Roadside Specialist - Call Center

Company name
AAA (Auto Club Missouri - ACMO)

Saint Louis, MO

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Emergency Roadside Specialist

Automobile Club of Missouri

Emergency Roadside Specialist

Location: St. Louis, Missouri


Who is AAA

As North America’s largest motoring and leisure travel organization, AAA provides more than 15 million members, across 21 markets, with roadside assistance, travel, insurance, financial and automotive related services.

Our brand is synonymous with quality and trust. Our team members are compassionate, helpful, dedicated and driven to providing legendary service to our members.

Make AAA your next career move.

What you’ll do

As an Emergency Roadside Specialist

you are bringing your expertise to a best in class organization that is passionate about delivering legendary service to our members. As a representative of this team you will:

Exceed member expectations by demonstrating concern for member safety.

In a fast paced call center environment process member requests for roadside assistance.

Keep members informed of the status and progress of their requests.

Possess the ability to effectively diffuse high tension situations.


What you’ll bring

A passion for helping people and exceeding their expectations.

The confidence, job knowledge, and ability to utilize available resources to provide excellent member service.

Ability to succeed in a structured, goal oriented environment.

Commitment to completing the entire training schedule without interruption.

Call center experience preferred, but not mandatory. Prior customer service work in any field is preferred.

Excellent written/verbal/computer skills.

High School diploma, GED or equivalent.

Successful completion of Auto Club pre-employment assessments, background and drug screenings.

What’s in it for you

Starting pay is $14.00 per hour. We offer monthly incentive pay, shift differentials and career development toward advancement opportunities, as well as telecommuting opportunities.

Pay increase of $.50 per hour after 6 months and eligible employees can receive an increase of $.25 after a year of employment

Paid training to prepare you to provide legendary service to our members.

Career development towards advancement opportunities

90% of Management promotions come from within AAA.

Over 25,000 live and computer based trainings available per year, with over 60 Leadership Development Courses.

Our wide range of departments/product lines and geographical markets create exceptional career path opportunities.


Health Coverage for Medical, Dental and Vision

Paid Time Off (Vacation, Illness, Holiday and Flex Days)

Pension, 401(k) Retirement Savings Plan, wellness incentive program

Life Insurance

Disability Coverage

Robust Employee Reward/Discount Program

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer

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Company info

AAA (Auto Club Missouri - ACMO)
Website :

Company Profile
The following are answers to frequently asked questions pertaining to the purchase of vehicles in the United States. The United States Federal Government is responsible for any legal documentation for the purchase, registry or insurance of a vehicle by a non-US citizen in the United States. You can find specific information/requirements at the following websites:; or

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