Novitex Enterprise Solutions
Position Exempt Status
Non-Exempt Weekly Scheduled Hours
35 Scheduled Shift
1st Shift Job Description
Novitex is looking to fill a Switchboard Operator position in Deerfield, IL. The shift for this position will be 9:30 AM-5:00 PM working Monday – Friday. The starting pay for this position will be around $15.00 per hour and will vary based on experience. Candidates who successfully complete their first 90 days of employment will also be given an additional $1.00 increase to their hourly rate.
In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.
Some perks of the job:
Employees working 30 or more hours per week may qualify for:
Paid holidays, vacation and sick time
Benefits Health & Welfare Package including – Medical, Dental, Vision
Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!
A Switchboard Operator’s daily tasks will involve:
Answering calls and directing or transferring call to appropriate parties using computer transferring software
Maintain professional and positive attitude when working with irate callers
Help maintain Service Levels by decreasing dropped calls and staying within the approved talk time
Answering between 150-250 calls per day
Other duties and responsibilities include:
Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude
Demonstrating flexibility in satisfying customer demands in a high volume, production environment
Consistently adhering to business practice guidelines
Taking direction from lead or manager
Participating in cross-training; which includes Mailing Services customer support via email
Maintaining all logs and reporting documentation with attention to detail
Flexibility with accommodations during inclement weather
Adhering to all safety procedures
OK, I'm interested... But is it really the job for me?
You need great people skills, patience and the ability to multi-task to be good at this job.
Minimum of 6 months customer service or office experience in a fast paced environment required
Excellent verbal and written communication skills
Working knowledge of using Microsoft Outlook required
Working knowledge using Microsoft Windows required
Keyboarding and windows environment PC skills
Ability to effectively work individually or within a team in a fast paced environment
Competency in performing multiple functional tasks
Ability to meet employer's attendance policy
Willingness to cross-train for other job functions
Ability to perform the following duties with or without an accommodation:
Lift up to 40 lbs. occasionally
Sit, stand, and/or walk for long periods of time
Bend, reach, squat, and perform the necessary job functions
Switchboard or Call Center experience preferred
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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Novitex Enterprise Solutions
Website : http://www.novitex.com
Novitex is the trusted partner of choice for the world's most successful companies, renowned for innovation, integration and excellence. For nearly 30 years, we have partnered with our clients developing a culture of innovation and continuous improvement across their enterprise. Our advanced services and solutions continually rank as the best in the world and our deep industry expertise is unparalleled.