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Job Details

Switchboard Operator

Company name
Novitex Enterprise Solutions

Deerfield, IL

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Position Exempt Status

Non-Exempt Weekly Scheduled Hours

35 Scheduled Shift

1st Shift Job Description

Novitex is looking to fill a Switchboard Operator position in Deerfield, IL.  The shift for this position will be 9:30 AM-5:00 PM working Monday – Friday. The starting pay for this position will be around $15.00 per hour and will vary based on experience.  Candidates who successfully complete their first 90 days of employment will also be given an additional $1.00 increase to their hourly rate.

In addition to being organized and able to multitask, this role requires a go-getter with a positive work ethic who is excited to work with the leading provider of innovative, cloud-based solutions in the document outsourcing industry.

Some perks of the job:

Employees working 30 or more hours per week may qualify for:

Paid holidays, vacation and sick time


Benefits Health & Welfare Package including – Medical, Dental, Vision

Exclusive discounts on entertainment, health & wellness, travel and MUCH MORE!

A Switchboard Operator’s daily tasks will involve:

Answering calls and directing or transferring call to appropriate parties using computer transferring software

Maintain professional and positive attitude when working with irate callers

Help maintain Service Levels by decreasing dropped calls and staying within the approved talk time

Answering between 150-250 calls per day

Other duties and responsibilities include:

Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrating flexibility in satisfying customer demands in a high volume, production environment

Consistently adhering to business practice guidelines

Taking direction from lead or manager

Participating in cross-training; which includes Mailing Services customer support via email

Maintaining all logs and reporting documentation with attention to detail

Flexibility with accommodations during inclement weather

Adhering to all safety procedures

OK, I'm interested... But is it really the job for me?

You need great people skills, patience and the ability to multi-task to be good at this job.

Required Qualifications:

Minimum of 6 months customer service or office experience in a fast paced environment required

Excellent verbal and written communication skills

Working knowledge of using Microsoft Outlook required

Working knowledge using Microsoft Windows required

Keyboarding and windows environment PC skills

Ability to effectively work individually or within a team in a fast paced environment

Competency in performing multiple functional tasks

Ability to meet employer's attendance policy

Willingness to cross-train for other job functions

Ability to perform the following duties with or without an accommodation:

Lift up to 40 lbs. occasionally

Sit, stand, and/or walk for long periods of time

Bend, reach, squat, and perform the necessary job functions

Preferred Qualifications:

Switchboard or Call Center experience preferred


The contractor will not discharge or in any other manner discriminate against employees or  applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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Company info

Novitex Enterprise Solutions
Website :

Company Profile
Novitex is the trusted partner of choice for the world's most successful companies, renowned for innovation, integration and excellence. For nearly 30 years, we have partnered with our clients developing a culture of innovation and continuous improvement across their enterprise. Our advanced services and solutions continually rank as the best in the world and our deep industry expertise is unparalleled.

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