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Call Center

Location
Jacksonville, FL

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**MEMBERS ONLY**SIGN UP NOW***. offers full service dog boarding, cat boarding, grooming services and pet day camp at each of our nationwide resorts. We are committed to providing a safe, clean and fun environment for all pets. We are rapidly expanding our superior offerings throughout the country! Come grow with us! Pet Paradise is seeking agents for our Central Reservations Department in Jacksonville As a Reservations Agent, you will: Provide accurate information in an effective, timely and courteous manner via telephone, chat and email Demonstrate a professional and positive attitude in all customer and co-worker interactions. Identify, analyze, and own customer's needs to ensure high customer satisfaction, growth and retention of business. Provide an accurate and timely response to all inquiries, callbacks and voicemails. Maintain up to date working knowledge of all facilities in order to provide customers with a personal detailed call experience concerning the location they are inquiring about. Demonstrate the ability to promote Pet Paradise products to all customers accurately to increase the value of their experience when their pet stays. Demonstrate appropriate soft skills to navigate calls efficiently: call control, empathy, accuracy, urgency, outstanding customer service tone, etc. Meet or exceed established performance metrics which include, but are not limited to, reporting to work as scheduled, call quality, handle time, first response resolution, etc. If you have the following, we just may have the perfect position for you! Excellent communication skills, both written and verbal Ability to work efficiently both independently and as part of a team Ability to handle multiple tasks with accuracy, able to prioritize effectively and meet deadlines Basic computer skills (e.g., Microsoft Word, Outlook, etc.) with aptitude to learn new systems Experience handling multiple phone lines preferred Application of good judgment and decision making Prior Call Center Experience and Sales preferred

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