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Job Details

Customer Service Representative

Company name
APWU Health Plan

Glen Burnie, MD

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The APWU Health Plan, a health insurance company located in Glen Burnie, MD, is seeking a Customer Service Clerk.The successful candidate will respond to phone inquiries regarding healthcare eligibility and coverage questions. Must be able to decipher complex eligibility information from a variety of electronic sources quickly, and deliver them courteously and effectively to our largely senior membership population. This is a high volume call center position subject to high production and quality standards.The individual we seek must possess 2 years of healthcare customer service experience, a demonstrated knowledge of medical terminology, and be PC proficient in a windows environment. Excellent listening and communication skills are required. Must have stable work history. Successful candidates must be able to work multiple shifts, to include 11:30 a.m. to 7 p.m., and will be subject to a criminal records check and drug screening prior to offer; this is a Union position.We offer a competitive salary, excellent

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APWU Health Plan

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