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Job Details

Call Center Licensed Practical Nurse LPN - Telecare

Company name
VITAS Healthcare Corporation

Location
Lombard, IL

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Profile

Why VITAS Healthcare and What Do They Offer Me?

VITAS Healthcare is the nation’s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits. 

The VITAS Healthcare Telecare LPN is a member of the interdisciplinary team who is responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance during alternate hours.  All clinical tasks for this supporting position will be performed under the collaboration and direction of the Telecare RN as needed.

Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.

Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.

Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.

Provides bereavement support to families.

Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.

Participates in the orientation of new team members as assigned by the supervising manager.

Attends regularly scheduled in-services, staff meetings, and educational conferences.

Develops and achieves professional growth goals and objectives and reviews with supervising manager on a monthly basis.

Represents nursing and VITAS Healthcare in a positive manner.

Seeks certification in the specialty of hospice nursing when qualified to do so.

Instructs and documents appropriate use of medications, home medical equipment and supplies.

Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.

Promotes a customer service-oriented approach to care delivery.

Supports and promotes all Care Connection Center cultural platforms

Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance, adherence, and quality standards

Supports the VITAS Mission, Core Values, and Care Connection Center cultural platforms at all times.

Benefits Include

Competitive compensation

Health, dental, vision, life and disability insurance

Pre-tax healthcare and dependent care flexible spending accounts

Life insurance

401(k) plan with numerous investment options and generous company match

Cancer and/or critical illness benefit

Tuition Reimbursement

Paid Time Off

Employee Assistance Program

Legal Insurance

Affinity Program

Qualifications

Licensed Practical/Vocational Nurse License(s) (with no current/pending restrictions)

Two years of customer service/call center experience preferred

Eligible for licensure in other states VITAS Triage services are located.

A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency preferred

Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.

Ability to work as a team player

Computer literate, multi-task, and accurately type a preferred 50 WPM

Proficient in customer conflict resolution and crisis management.

Proficient in telephone techniques including phone etiquette, and handling of calls.

Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications and narcotics.

Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.

Ability to use a computer terminal for extended periods of time and wear a telephone headset for the majority of the work shift.

Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.

Ability to type 40 WPM

Education

High School Diploma required

Licensed Practical/Vocational Nurse License (with no current/pending restrictions).

Special Instructions to Candidates

EOE/AA

M/F/D/V

Company info

VITAS Healthcare Corporation
Website : http://www.vitas.com

Company Profile
VITAS Healthcare®, a pioneer and leader in the hospice movement since 1978, is the nation’s largest provider of end-of-life care. Our name is derived from the Latin word for “lives” and symbolizes the VITAS mission: to preserve the quality of life for those who have a limited time to live. Headquartered in Miami, Florida, VITAS operates hospice programs in 15 states and the District of Columbia. VITAS has enjoyed dynamic growth since its founding as a volunteer organization by a United Methodist minister and an oncology nurse. Today, VITAS employs 11,669 professionals who care for terminally ill patients daily-primarily in the patients’ homes, and also in the company’s inpatient hospice units as well as in hospitals, nursing homes and assisted living communities/residential care facilities. VITAS team members include registered nurses, licensed practical nurses, home health aides, physicians, social workers, chaplains and other caregiving professionals.

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