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Job Details

Call Center Resource Representative Job

Company name
Froedtert & the Medical College of Wisconsin

Menomonee Falls, WI

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Come join our award winning team!  See What Is Possible….

The Froedtert & the Medical College of Wisconsin regional health care network is composed of an academic medical center, two community hospitals and more than 25 primary and specialty care health centers and clinics. The Froedtert & MCW health network offers exceptional care in the community and streamlined, coordinated access to specialty expertise, clinical trials and the full range of tertiary care capabilities of eastern Wisconsin’s only academic medical center when the need for more complex treatment arises.

Froedtert Health has been widely recognized for our dedication to our staff, providing a work environment full of encouragement, innovation, collaboration and respect.

We are honored to be recognized in the Milwaukee Journal Sentinel as a Top Workplace by WorkplaceDynamics for five consecutive years. Our best-in-class wellness program has earned us recognition in the Milwaukee Business Journal as a Healthiest Employer and a Gold Well Workplace award from the Wellness Council of America.

We invite you to review the job posting below.  If you meet the requirements and qualifications for this opportunity, you are encouraged to apply.

Thank you for considering a career with Froedtert Health!

Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. 

FTE: 0.500000

*1.0 FTE is Full-Time, any position less than 1.0 FTE is Part-Time, and .001 FTE is Optional Part-Time*

*Positions with an 'FTE' (full time equivalency) of  .875 - 1.0  are eligible for full-time medical, dental and vision benefits.  Positions with an 'FTE' of  .5 - .874  are eligible for part-time pro-rated medical, dental and vision benefits*

Shift: 1  - Work Schedule Detail: This is a first shift position, with 2-3 shifts during the week and a weekend rotatation.


The Access Services Representative responds to incoming calls from both internal and external callers which may include, but are not limited to, patients, visitors, hospital staff, clinic staff, and physicians. Patient calls to the After Hours Answering Service are documented using an encounter in EPIC, the electronic medical record. After-hours answering service for Home Care Medical and Horizon Home Care & Hospice patient calls are completed using the SPOK directory. Assistance is also provided to other work groups as needed. Assists in orienting and training new and existing employees. Other duties as assigned.


A minimum of 1 year of customer service experience is required. Previous telecommunications and hospital experience is preferred. High School diploma or equivalent is required.

Other information:

Strong data entry, organizational and multi-tasking skills is required. Demonstrates a solid working knowledge of the communication devices and software with thorough understanding of the AMCOM system. Familiarity with the general usage and spelling for specific medical terminology. Proficient in the use of Microsoft Office products. Experience with the Electronic Medical Record, Epic is a plus.

We are proud to be an Equal Opportunity Employer who values and maintains an environment that attracts, recruits, engages and retains a diverse workforce.  As a federal contractor/subcontractor, we take affirmative action in employment based on race, sex, disability and status as a protected veteran.   We welcome protected veterans to share their priority consideration status with us at 262-439-1961.  We maintain a drug-free workplace and perform pre-employment substance abuse testing

Job Requirements

Company info

Froedtert & the Medical College of Wisconsin
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Company Profile
Froedtert Health combines with the Medical College of Wisconsin to form the Froedtert & the Medical College of Wisconsin regional health care network — made up of Froedtert Hospital, Milwaukee; Community Memorial Hospital, Menomonee Falls; St. Joseph’s Hospital, West Bend; and more than 30 primary and specialty care health centers and clinics. Joining the capabilities of an academic medical center affiliated with the Medical College of Wisconsin, Froedtert & the Medical College deliver highly coordinated, cost-effective health care to residents of southeastern Wisconsin and beyond. In fiscal 2012, combined adult patient admissions for the three hospitals were approximately 40,000.

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