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Job Details

Customer Service Intermediate level

Folsom, CA

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Customer Service Intermediate level
Customer Service Intermediate level
job details:
location:Folsom, CA
salary:$12 - $22 per hour
date posted:Thursday, July 12, 2018
job type:Temporary
industry:Administrative and Support Services
job description
Customer Service Intermediate level
Customer Service Associates needed in Folsom, CA 95630
Duration: August 20th - 12/31/2018
Pay: $12.00 - $22.00/hour
Hours: 7:00 AM - 4:00 PM
*This role has associated assessments; scores will be presented on resume. Manager is hiring off resume.
Typing 1 minute = 35 wpm
Computer Literacy = 85 %
-Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees (or acting on their behalf)
-Track and document all inquiries using applicable systems
-Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children
-Complete associated tasks according to the established guidelines
-Meet Quality Assurance (QA) and other key performance metrics
Working hours: 7:00 AM - 4:00 PM
-Facilitate the fulfillment of caller requests for materials via mail, email, or download
-Transfer/refer consumers to appropriate entities
-Escalate calls or issues to the appropriate designated staff for resolution as needed
-Facilitate translation services for non-English speaking callers
-Attend meetings and trainings as requested and maintains up to date knowledge of all programs and systems.
**BG Check only, NO Drug screen
-Previous customer service experience required (call center experience preferred)
-Communication skills with an empathetic, service minded personality
-Solid computer skills
-Reliable, Dependable to work scheduled shift consistently
-High School Diploma or GED required
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law. San Francisco Fair Chance Ordinance: Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
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