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Call Center Specialist

Location
Raleigh, NC

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Job Number: 25087Call Center SpecialistJob Description:Imagine a career with one of the top research institutions in the world, where you would be an integral part of accomplishing the organization's mission to improve the human condition in over 40 countries. An Institutional Contractor will be responsible for contacting assigned institutions to obtain contact information. Work hours will be Monday through Friday, 9:00 a.m. - 5:30 p.m., or Monday-Friday 12:00 p.m.- 8:30 p.m. in a production center located in North Raleigh.Responsibilities:Contact assigned institutions to gain contact information Develop relationships with key institution leaders to ensure they understand the importance of participating in survey research and why the data requested is valuable Utilize a proactive and creative approach to avert gatekeepers in order to successfully collect survey data Report and document problems/challenges that occur during and following telephone interaction, Accurately key information into a computer system Independently manage daily workload and appointment activity Follow up on institution based requests to ensure continued participation Maintain timely responses to verbal or written requests from participants Attend all mandatory training sessions related to surveys Maintain quality standards for data collection Education Requirements:Post-secondary education requiredDesired Background/Skills:Qualifications:Strong written and verbal communication skills Establish and maintain positive working relationships with supervisors and co-workers Type at least 25 words per minute, with 95% accuracy Effective interpersonal and verbal communication skills, above average vocal presentation, problem-solving skills and data management skills Ability to interact comfortably with a variety of people Perform data entry tasks and toggle between screens while speaking on the phoneOther Information:The Call Center Specialist position is an excellent opportunity for someone who is interested in impacting the human conditions around the worldInterested candidates please send resume in Word format to ****. Please reference job code 25087 when responding to this ad,

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