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Bilingual Customer Care Technician

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Austin, TX
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Description Position at **MEMBERS ONLY**SIGN UP NOW***. Bilingual Customer Care Technician Are you passionate about providing an unrivaled Customer Care experience, you have a super positive attitude and are self-motivated. The ideal candidate will thrive in a high volume, multi-tasking environment and be extremely detail oriented. If you have the ability to be accountable for your work, to take lead in a very busy environment and know how to prioritize and organize with only a moment\u2019s notice, then you may be the person we are looking for! We Are: Well-known across the globe for bringing the restaurant, retail and hospitality industries to the Cloud with our pioneering web & mobile products, superior customer service \u2013 and the people who make this happen. Our Values: Because they are important to us! Hospitality \u2013 We go beyond the expected to provide unparalleled experiences and help our customers do the same Innovation \u2013 We never give up seeking creative ways to solve tough problems Community \u2013 We believe in the power of the communities we create and serve, our community of team members and giving back to the communities we live in Fun \u2013 This isn\u2019t a job; it\u2019s a calling, and we love it Empathy \u2013 We started in a restaurant. Service of others - both externally and internally - is in our blood Accountability - We do what we say we\u2019re going to do. If something happens to prevent that, we determine the new course and communicate quickly Learn more about us, our story and how we became a part of the **MEMBERS ONLY**SIGN UP NOW***. family of products and services. Visit the About Us page on **MEMBERS ONLY**SIGN UP NOW*** Responsibility as a Bilingual Customer Care Technician Join our Customer Care Services team and be a part of the excellent support system that we provide for our users. We take pride in delivering outstanding service to both external and internal customers and exemplifying teamwork on a daily basis. You will be working side-by-side with other technicians and will provide technical assistance and training to our customers. This position requires handling a full range of tasks, so multi-tasking is a necessity. With our mission to provide an unparalleled customer experience, we offer support seven days a week and require weekend availability from our team members. Bilingual in Spanish and English is required for this role. Role and Responsibilities: Ability to quickly learn the **MEMBERS ONLY**SIGN UP NOW***. product suite in order to be capable of supporting and troubleshooting them Input complete and accurate notes in the internal systems. Effectively manage time and resources in order to deliver the highest value to our clients. Deliver excellent customer service at all times by: Building rapport with clients Being genuine and making clients feel comfortable Inspiring confidence in the solutions we deliver Be conscious of our clients time and potential frustration Follow up on all matters in a timely manner Experience with the following is preferred: Previous experience in a call center environment Experience with Zendesk Restaurant experience Minimum Qualifications: Only Austin, TX based candidates will be considered Strong foundation of basic computer and smart-phone technology Must be able to type at least 40 words per minute Must possess excellent verbal and written communication skills. Must possess a strong team attitude while being dependable and flexible Bilingual in Spanish and English EOE Please note there is no relocation offered for this position.

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Company Profile
HotSchedules was founded in Austin, Texas in the late 90’s by two restaurant guys who thought that managing and working for a restaurant ought to be easier. They decided to tackle one problem in particular: old-school scheduling practices. When one of them was asked to build a Website for a college project, he saw an opportunity to put an end to the persistent paper-schedules and back-and-forth phone calls. He developed a site that let employees log-on and view their schedule from their computers. It was a huge hit and a company was born. Today, HotSchedules provides the most loved, followed and used employee scheduling and labor management solution in the restaurant industry. Over the years, we’ve proudly earned the trust of more than 1.2 million managers, owners, operators, servers, line cooks, bussers and bartenders. Our employee scheduling software is used by companies of all shapes and sizes, from huge franchise operations down to independent mom and pops and pretty much everyone in between.

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