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Job Details

Customer Service Rep II

Company name
East Boston Neighborhood Health Center

Location
Boston, MA

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Profile

Hours: 40 Department: Contact Center s a customer service expert, you are a liaison for all patients seeking services at EBNHC. As a member of the Patient Access Team you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.Job DescriptionEssential Duties and Responsibilities:Schedule, reschedule, and cancel appointments.Document clear and concise messages and route appropriately.Appropriately transfers calls to other departments when required.Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.Process refill requests accurately and effectively, according to guidelines.Conduct outreach calls on behalf of clinical departments.Requirements and Responsibilities:HS Diploma\/GED required.Excellent written and verbal communication, judgment and problem solving skills.Minimum of 1 year customer service, administrative, or call center experience.Bilingual fluency Spanish\/English required.Knowledge of medical terminology and experience working with electronic medical record technology a plus.Proficient in Microsoft Office Suite.

Company info

East Boston Neighborhood Health Center
Website : http://www.ebnhc.org

Company Profile
The East Boston Neighborhood Health Center (EBNHC) has been a vital part of the community for more than 45 years. From the beginning, our services and development have been defined by the needs of East Boston and the communities we serve. Elizabeth Grady and patientOur mission is to provide easily accessible, affordable, appropriate, high-quality, personalized, coordinated primary care, for all who live and work in East Boston and the surrounding communities, without regard to age, income, insurance status, language, culture, or social circumstances. We are the leading health care provider in our service area, and among the largest community health centers in the country. During the past two decades, EBNHC has grown to care for more than 300,000 patient visits per year — more than any other ambulatory care center in New England. We deliver 1,000 babies annually, and our Pediatrics Department cares for almost every child living in East Boston.

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