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Job Details

Customer Service Rep

Location
Burlington, MA

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Profile

Opportunities: This is a contract position with the potential for permanent placement. You will be working in a high energy, dynamic, and rewarding team environment focused on delivering best-in-class customer support. This position provides a foot-in-the door to a stable and growing global company.

About the Job:
As the Customer Service Representative, you will be responsible to ensuring daily transactions with customers (both internal and external) are processed according to ClientSigma guidelines, values and specifications.

As an ideal candidate you will have...

Strong interpersonal communication and written skills
Proactive problem solving skills
The ability to prioritize incoming tasks
Understanding of Oracle system and PC applications.


For consideration you must have...


High School Diploma
1-3 years of call center experience


Key responsibilities include:


Produce work that is well executed, accurate, and attentive to detail. Take ownership of all customer interactions to ensure best-in-class service.
Respond to customer inquiries and resolve issues quickly, competently and professionally.
Enter internal and external customer orders and quotations received via all sales channels.
Send documentation to customers.
Solve situations related to orders, shipments, or other customer-related matters.
Use Oracle, Lotus Notes, Business Objects and other Customer Service applications that house customer information, policies and procedures.
Research and maintain customer account information within appropriate systems.
Investigate, process, and record lost or damaged orders, non-product complaints, credit and/or rebill requests.
Support company sales representatives in areas such as order placement, order status, and customer complaint issues.
Adapt quickly to frequently changing applications and departmental and divisional policies and procedures.
Demonstrate reliable attendance and adhere to scheduled work hours.
Interact extensively in a team environment with peers, supervisors and managers to assist one another with orders and information.
Interface with supporting departments including Technical Service, Finance, Distribution and Sales.
Adhere to all ISO Certification, Sarbanes Controls and participate in Customer
Service-related audits when called upon to do so.
Be flexible with the work schedule to meet the needs of the organization as required.


Qualifications:


Associates degree or higher education is preferred. High School diploma or equivalent is required.
1 years of customer service experience is required.
Strong knowledge around Client's organizational structure, business practices and customer base.
Act as a role model of Client's values and best-in-class business practices.
Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
Excellent listening and telephone communication skills.
Highly motivated and organized, with attention to prioritizing incoming tasks.
Knowledge of Oracle system and PC applications a plus.
Multilingual skills (French and Spanish) are a plus.

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