Call Center Cust Svc Rep II in Bowling Green, KY 42103
Hours are Monday- Friday 7AM-8PM CST. Most of these shifts will be 11:00-8:00PM.
Responsible for providing high quality telephone customer service to customers. Resolving customer inquiries, providing customers with account information, resolving or referring billing disputes, correcting payment errors, account maintenance, accepting phone payments on accounts, researching customer problems, and assessing customer needs as needed.
Contractors will be servicing all incoming mortgage customers. There are a variety of calls temps will be handling; verifying a payment was received, taking a payment, helping with escrow, tax, insurance etc. Contractors will assist in the set-up of an online payments and account, unlocking website account, sending documents customer may want year end, statement, release etc.
This team also handles Welcome Calls, which is an outbound dialer, we welcome new customers to our bank, ask if they have any questions about their account, offer to help them get set up on website, enroll in ACH/go over payment options, answer any questions that they may have.
Excellent customer service and communication skills. Ability to quickly gain knowledge of all assigned products. Ability to solve problems rapidly. Good keyboard and PC skills using word processing and spreadsheet software. Call Center experience preferred. Professional telephone demeanor.
Qualified Candidates are able to work a total of 40 hours a week Monday-Friday. Flexibility with shift work is available per candidate basis, post training. There is a no tolerance policy on tardiness, no-call/no-show and dress code Candidate must abide by these policies which will be discussed during the training period.
Some heavy volume days this team will do mandatory 30 min lunches to help with volume and ask for volunteers for extra hours.
Website : http://www.modis.com
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