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Job Details

Portuguese Call Center Customer Support Rep Hunt Valley

Company name
Concentrix Corporation

Location
Cockeysville, MD

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Profile

Description Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. Clients we serve conduct business in the areas of Banking & Financial Services, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, Government & Public Sector,\u00a0Media & Communications, Travel, Transportation & Tourism, and Automotive. We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do. Join us and BE the Difference for the world\u2019s best brands! Job Type: Full-Time Location: 235 Schilling Circle, Ste. 103, Hunt Valley, MD 21031 Career Description\/Summary: Do you speak English and Portuguese? Do you have a passion for a career in customer support? Concentrix is now hiring for a Bilingual English\/Portuguese Customer Support Rep! The Level 1 Bi-Lingual (Portuguese and English) Customer Support Rep is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Representative ensures proper procedures are followed and is responsible for overall Answers and responds to inbound calls, emails, or chats Verifies all contact information Creates service requests within supplied Customer Relationship Management (CRM) system Files appropriate data (soft and hard copies) Provides direction to customers promoting online self-service and web based solutions Escalates to Technical Support unresolved customer issues\u00a0 Keeps up to date of client performance requirements, product line and service offerings Achieves specified performance goals Additional responsibilities as required Please email to Toni Cagle and updated resume to toni.cagle@concentrix.com #cnxjobs Qualifications Requirements: Must fluently speak and write English AND Portuguese High school diploma or equivalent Ability to pass background and identity verification screen Previous experience in a customer support role Previous experience in a technical support role a plus, but not required Ability to type 30 WPM Any familiarity with networking or telephony concepts is a plus, but not required Please email Kanausha Thompson an updated resume to Toni Cagle at toni.cagle@concentrix.com What we offer: We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include health insurance (eligibility requirements must be met), competitive salary along with monthly performance incentives

Company info

Concentrix Corporation
Website : http://www.concentrix.com

Company Profile
Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. With a presence in 24 countries and a staff of more than 54,000 who speak 40+ languages, we help make our clients more competitive. Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism. Our Philosophy – we attack our clients’ challenges in their marketplace with speed, entrepreneurialism, investment and agility. We are engaged in your business and invested in your outcomes. Concentrix is a recognized leader in providing innovative services and technology to accelerate high-value interactions at every stage of your customer’s lifecycle. We start every client relationship by asking one key question: What is your customer strategy? Armed with the answer to this question, we partner with our clients to provide solutions that maximize the value of every customer interaction, drive revenue and reduce cost. We solve problems and provide improved business outcomes. Your brand and your success is as important to us as it is to you.

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