Call Center Rep Job Description:We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The position is a temp to hire position that is located in Fort Washington, PA. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication \scripts\ when handling different topicsIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsRequirementsPrevious experience in a customer support role is a MUSTTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degree
Website : http://www.staffingnow.com
Staffing Now is the premier provider of clerical and administrative staffing solutions in all industries on a full-time and temporary basis. Our staffing solutions include: Temporary work Temp-to-hire assignments Full-time placement SNI Companies, the parent company of Staffing Now, is a premier provider of recruitment and staffing services specializing in clerical and administrative jobs, as well as finance and accounting jobs, banking jobs and technology jobs.