Wyndham Hotels & Resorts, LLC
Wyndham Vacation Ownership
is currently seeking a Bilingual Spanish or Bilingual Portuguese Contact Center Team Lead
in Orlando, Florida.
Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Vacation Ownership. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.
Our team is looking for candidates with strong customer service experience. The inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as take payments on accountings while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.
Come be a part of our winning team! Click here to learn about our amazing culture!
Responsibilities include, but are not limited to:
Take inbound calls from property owners
Respond to customer questions and complaints to ensure customer satisfaction and prevent delinquencies
Provide training and support for junior staff; review and approve file maintenance forms
Conduct side-by-side observation of junior staff to identify areas for improvement and compliance with company policies, procedures and state/federal regulations
In absence of supervisor, will handle escalated calls from customers and assist junior staff in handling/resolving problem accounts
Will assist supervisor in managing phone queues and ensuring focus of staff on achieving service levels
Will delegate and assist supervisor with ensuring that correspondence is worked in a timely manner
High school diploma or G.E.D. equivalent Two years customer service experience in a call center environment Ability to speak, read, and write in English/Spanish or English/Portuguese Working knowledge of Microsoft Word and Excel Must possess good time management and organizational skills Ability to support supervisor in motivating, developing and coaching Inbound Contact Center Agents Must exhibit problem-solving skills to resolve member concerns Must display ability to train new employees
Envision your career with one of the world's largest hospitality companies. Wyndham Vacation Ownership, a member of Wyndham Worldwide's (NYSE: WYN) family of companies, is the world's largest vacation ownership business, as measured by the number of vacation ownership resorts, individual vacation ownership units and owners of vacation ownership interests. Headquartered in Orlando, Florida, the company develops and operates an expansive portfolio of resorts, managing comprehensive vacation ownership sales, marketing, and consumer financing operations. The company's seven primary consumer brands include: CLUB WYNDHAM®, WorldMark® by Wyndham, CLUB WYNDHAM® ASIA, WorldMark South Pacific Club by Wyndham, Shell Vacations Club, Margaritaville Vacation Club® by Wyndham and WYNDHAM CLUB BRASILSM. As of December 31, 2016, the company has developed or acquired 219 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean, South America and the South Pacific that represent approximately 25,000 individual vacation ownership units and nearly 900,000 owners of vacation ownership interests. Wyndham Vacation Ownership is supported by approximately 18,000 associates worldwide.
As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career.
A career at Wyndham offers you great benefit opportunities with a competitive package of salary, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:
Medical/dental and vision care plans A 401(k) program that matches dollar for dollar up to 6% of salary (to government max) Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst others Along the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green.
Come and be part of One Family, One Team, One Company . . . Wyndham
People Make the Difference
Wyndham Hotels & Resorts, LLC
Website : http://www.wyndham.com
Many of our locations offer Safemark guest room safes with limited warranty. In the event of forced entry to the safe, Safemark's limited warranty provides you with recourse up to $5,000. For this security, recourse, privacy and convenience, an optional safe warranty fee (plus applicable taxes) is automatically posted to each guest folio at participating properties. If you do not use the safe, you may have the fee deducted from your bill by request to the front desk staff at checkout.