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Customer Service Representative

Wood Dale, IL

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About UsWHY VIDEOJETWe invite you to Imprint the WORLDTM on an exciting journey of continuous improvement! Every day, 4,000 associates in over 38 countries work together to achieve amazing results as One Videojet. From freshness dating to track and trace coding, Videojet technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical and industrial marketplaces.As a global leader in the marking and coding industry, our continued growth brings an opportunity for you to chart the course and drive your own career success. As a Videojet associate you will:u2022 ENGAGE in bringing consumer brands to market globally. u2022 DRIVE results with the Danaher Business System (DBS).u00a0u2022 REALIZE your potential!u00a0 Description Videojet Technologies, Inc. is seeking a talented & dynamic individual to fill the position of a Customer Service Representative located in Wood Dale, Illinois. This is an exciting opportunity to join a fast growing, global organization. The employee will be responsible for providing superior customer service and driving customer satisfaction, loyalty, and retention through order management, first call resolution, and support to customers, field service technicians, and internal staff. Primarily responsible for processing customer orders via phone, fax and email, duties include processing spare parts and fluid orders, repair/exchanges requests, and credits. Dispatch service from initial customer request to opening service call and assigning/paging of the field technician for installations, repair service, preventative maintenance, and unit down situations. In addition, assist customers with daily requests for order status and shipment tracking information.Primary Responsibilities1.Order Management: u2022Review customer orders transmitted via phone, fax, email, or EDI (electronic data interchange) and ensure orders are processed with accuracy in regards to special requirementsu2022Complete follow-through and tracking of customer order to ensure a timely receiptu2022Provide timely and courteous response to all customer inquiriesu2022Anticipate problems and initiate actions to ensure customersu2019 orders are processed and shipped efficientlyu2022Utilize resources and crisis management to support customer down situations2.Customer Advocate:u2022Complete ownership of all issues received and initiate solutions- First Call Resolutionu2022Represent as customer advocate within company u2013 VOC (Voice of Customer)3.Service Dispatch:u2022Accurately open, assign, and page service calls to US Field Technicians for installation, repair service, preventative maintenance, and unit down situationsu2022Growing the Business:oUtilize cross-selling/lead generation techniques to create opportunities for increased revenue Qualifications u2022High School Diploma/GED required; Associateu2019s/Bacheloru2019s degree is preferredu2022Minimum 2 years Customer Service experience (or related business experience in call center environment)u2022Lead Generation/Commercial Experience a plusu2022Strong verbal and written communicationu2022Computer skills: Microsoft Office (Outlook, Word, Excel), Oracle 11i or equivalent with other order entry software (SAP, AS400, etc)u2022Strong Problem Solving skillsWhy Videojet?u2022Videojet is a global organization of more than 3,800 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.u2022We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.u2022As part of the Danaher team, you'll learn and become highly skilled in the powerful Danaher Business System. You'll have the opportunity to work with a premier management team that takes the professional development of Videojet and Danaher associates very seriously. You'll find that Danaher's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups.**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.Danaher Corporation OverviewABOUT DANAHERDanaher is a science and technology innovator committed to helping our customers solve complex challenges, and improving quality of life around the world.u00a0Videojet is part of a global family of 20 operating companies who drive meaningful innovation in some of todayu2019s most dynamic, growing industries. With operating companies based around the world u2013 our groundbreaking businesses operate across four strategic platforms:u2022Product Identificationu2022Water Qualityu2022Dentalu2022Life Sciences & DiagnosticsWe are proud to say that weu2019re a Fortune 150 company of 59,000 dedicated associates who are Helping Realize Lifeu2019s Potential every day by bringing our diverse skills, backgrounds and perspectives together to make a difference. Organization :Videojet Technologies

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