Customer Care Representative
Customer Care Representative
Location: Andover, MADepartment: Boston
Type: Full TimeMin. Experience: Entry Level
**MEMBERS ONLY**SIGN UP NOW***., a leader in the workplace, education, healthcare hospitality furniture industry has an immediate career opportunity at our Andover, MA distribution center. This candidate will be responsible for learning and understanding the goals/objectives of the company/department. This candidate will also be responsible for exceeding client expectations and ensure service levels are clearly understood.
Duties and Responsibilities
Answer all questions, calls and emails in a timely manner
Demonstrates the skills and product knowledge required to perform job functions.
Knowledge and use of electronic catalog and Global website.
Ability to navigate AS400
Able to articulate e-mail, fax, and verbally communicate in a clear and concise manner.
Support Customer Care Operations from our dealers and team members
Order Entry on a daily basis.
Check order status/electronic orders
Maintenance of Showroom/calendar
Provide product information and pricing
Process credits, return authorizations and factory charge backs.
Submit changes or cancellations on orders
Research and resolve customer inquiries
Initiate freight claims
Update customer experience center with relevant inquiries
Assists customers in showroom as needed
Participates in Literature Room inventory/order literature
Reviews appropriate daily reports
Monitor stock levels
Follow and adhere to department/company guidelines
Other duties as assigned
Superior verbal and written communication skills with a strong ability to solve problems effectively and efficiently
Strong attention to detail, ensuring purchase orders are placed in a timely manner and any questions regarding purchase orders are handled properly
Ability to multi-task and adjust priorities dynamically to meet deadlines and changing goals
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent.
WHO WE ARE
The **MEMBERS ONLY**SIGN UP NOW***. is a leading North American Manufacturer of furniture solutions. Global offers a broad range of furniture products designed for the workplace, education, healthcare hospitality markets, delivering exceptional value and quality to its network of dealers, designers and customers.
Operating for 50 years and employing more than 4,000 people worldwide, Global has locations throughout Canada, the US, Mexico, China and the UK.
Global offers a comprehensive employee benefit program that enables our employees to stay healthy, feel secure and maintain a work/life balance. The following are benefits we offer employees (or may be eligible for):
Paid Time Off | Holiday Pay | Medical/Prescription Insurance | Dental Insurance | Vision Insurance | Health Savings Accounts (HSA) | Company-Paid Life and AD D Insurance | Company Sponsored Long-term Disability | Short-term Disability | Voluntary Life Insurance | Employee Assistance Program (EAP) | Critical Illness and Accidental Injury Insurance | FSA | 401(k) & Roth 401(k)
WHERE WE ARE
Global has distribution centers and showrooms located all across the USA Canada.
Global USA Showrooms:
Atlanta | Boston | Chicago | Detroit | Ft. Lauderdale | NYC | Philadelphia| Phoenix | St. Louis | Washington DC
Global USA Showrooms Distribution Centers:
Atlanta | Baltimore | Boston | Chicago | Cincinnati | Dallas | Denver | Houston | Kansas City | Los Angeles | Miami | Minneapolis | New Orleans | Philadelphia | Pittsburgh | San Antonio | San Francisco | Seattle | Tampa
You can visit us at ****Global is a smoke-**** and ask for Human Resources.
Veterans encouraged to apply.