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Customer Service Rep II

Denver, CO

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Customer Service Rep II-18003647 The Customer Service Rep II is responsible for assisting patients, care sites, and vendors with a variety of questions and issues involving the patient account. Investigates and works with internal and external partners to resolve errors or issues with insurance or billing related questions.   Investigates claims by using computer billing systems to identify and resolve patient billing errors. Works in multiple systems and applications to resolve inquiries.  Works with patients in-person and over the phone to provide customer satisfaction and resolution to inquiries and complaints. Works with providers to communicate issues, complaints, or investigate errors. Works with patients on financial arrangements, and processes incoming payments and adjustments to patient accounts. Responsible for meeting productivity and quality measures. Including one-call/one-contact resolution goals for customer encounters. Serves as a primary contact for a specific care site(s). Directly handles all customer services inquires and needs, provides follow through to resolution. Mentors new associates within the department. Serves as subject matter expert, answers questions from department team members. Participates on special projects, department committees, and initiatives.  Located in Broomfield, CO. Requires3 to 5 years Customer Service/****:15 AMFTE: 1.0 Administrative and Clerical SupportRecruiter: Mary Elizabeth Zook,identifier:{@type:PropertyValue,name:**MEMBERS ONLY**SIGN UP NOW***. System,value:10840},datePosted:2018-07-13,validThrough:2018-08-12,employmentType:OTHER,hiringOrganization:{@type:Organization,name:**MEMBERS ONLY**SIGN UP NOW***. System},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,addressLocality:Denver,addressRegion:CO}}}

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