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Job Details

Customer Service Representative

Company name
Amerit Consulting.

Salary
13

Location
Mather, CA

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Job Description
Company Overview: Creating value by bringing together the right people to achieve results is our motto. Our clients and employees say they choose to work with us because of how we work with them - with service that exceeds their expectations and a personal commitment to their success.

Position: Bilingual Customer Service Representative (Job ID: C2918)
Location: Rancho Cordova, CA
Duration: 9 -12 Months temp to hire| 40hr/week | M-F | First shift, Overtime and Saturdays may be required.
Pay Rate: $13/hr. on W2
The Customer Service Representative will answer, research and/or assist with any questions related to the Electronic Help Desk received via telephone from customers and clients and provide appropriate and accurate information.
 
RESPONSIBILITIES:

Responds to telephone inquiries and complaints using standard scripts and procedures
Answers questions or inquiries related to the Electronic Payment Card or Direct Deposit
Defines or resolves inquiries received either through written or telephone correspondence.
Gathers information, researches/resolves inquiries and logs customer calls
Communicates appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer needs
Maintains updated records and logs.
Listen attentively to customer needs and concerns; demonstrate empathy
Communicate effectively to ensure high quality and timely expedition of customer requests. Processing and/or Inputting forms to Statewide system
All other duties as assigned

Job Requirements
EDUCATION/SKILL/EXPERIENCE REQUIREMENTS:

High School diploma or GED.
A minimum of 1 year in telephone customer service or related experience.
Excellent communication skills.
Knowledge of the use of PCs and related software.
Experience in data entry (alpha and numeric) or with a 10-key calculator with minimal error

I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.
If you're looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
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NOTE: Candidates that are offered a position are required to pass pre-employment drug and background screening.

Company info

Amerit Consulting.
Website : http://www.ameritconsulting.com/

Company Profile
Amerit is the result of a merger between two companies: Suna Solutions and Amerit Consulting. Suna Solutions was founded in 2001 to provide quality management, process optimization and cost management consulting services to Fortune 500 companies. Amerit Consulting was founded in 2002 to provide temporary staffing and payrolling services. The two organizations began partnering in 2003 and formally merged in 2004. Since then, we have continued to evolve, and now can provide our clients a more robust Human Capital Management service, which includes the integration of technology in the management of all human capital functions, including direct hire services, temporary staffing, and project based management. Today, Amerit maintains three main operating divisions: Staffing Services, Consulting Services, and Business Process Outsourcing.

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