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Job Details

Job offer Sr CM Commercial Card Client Services Spec Full-time USA - BNP Paribas

Company name
BNP Paribas

Location
San Ramon, CA

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Profile

United States-California-San Ramon

Job function

Business / Commercial Banking

Reference

035430

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What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.

Job Description Summary

The Commercial Card Client Servicing associate is primarily responsible for responding to commercial card client program administrator inquiries and maintenance requests received via phone, fax or email. Additional responsibilities include reporting of business activities, monitoring of aging of accounts and address all outstanding operational issues.

This position will also be responsible for making outbound calls to a predetermined list of vendors. They will be making 50-80 calls daily and will be working heavily with ACCESS database and provide reporting to senior management and account management on the results of the calling campaigns.

Essential Job Functions

Respond to commercial card client inquiries regarding commercial card programs via inbound channels (phone, email, fax) following departmental policies and procedures.

Complete maintenance requests received via inbound channels from clients as well as requests from internal business partners (e.g. Commercial Card Account Managers, Commercial Card Implementation Specialists, etc.) following departmental policies and procedures; escalate requests if outside authority level.

Educate clients on ability to complete inquiries and maintenance requests through online channels, promoting self-service capabilities;

Identify resolution path for client if unable to resolve client inquiry/issue (e.g. request assistance from another support area, document issue for review by product management, etc.) following departmental policies and procedures; set client expectations for resolution timeframe; ensure follow-up to meet client expectations; keep client up-to-date on status as necessary

Required Experience

Requires broad knowledge of operational systems and practices typically gained through extensive experience and/or education.

Requires 5 years minimum experience.

May require vocational or technical education in addition to prior work experience.

Education

H.S. Diploma

Skills

Highly client-focused and can view internal processes from client-centric viewpoint.

Commercial card industry experience.

Proficiency with MS-Office products (Word and Excel primarily).

Strong communication skills both written and verbal.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

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Company info

BNP Paribas
Website : http://www.bnpparibas.com

Company Profile
BNP Paribas in the United States is part of a far-reaching global banking network, offering its clients a full range of services from investment and retail banking to asset management services. BNP Paribas has been present in the country since 1919 as the French American Banking Corporation and currently has over 14,000 employees in the US.

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