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Transportation Supervisor

Garden Grove, CA

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Description We seek a Transportation Supervisor to provide day-to-day oversight and management of staff in pursuit of excellent customer service and coordination of transportation services for recipients. He/she will assist the Regional Manager with network development and contract enforcement. Qualified candidates will have 3 years proven management experience; in-bound call center experience preferred; 1-2 years transportation experience a plus. Responsibilities include: Oversee functions of Assistant Transportation Coordinators, QA and Administrative staff. Establish and maintain good working relationship with providers, facilities, clients, co-workers, call center staff and other regional office personnel. Dispatching trips to over 50 drivers per hour. Trip selection & routing through a certain territory in California. Heavy call volume, incoming & outgoing calls. Complete weekly call monitoring of ATCs and QA and report to Regional Manager any training issues. Conduct 90 day and annual evaluations of all staff. Serve as primary local contact for transportation providers and facilities. Coordinate work schedules, vacation and leave requests of staff Maintain daily and/or weekly report to Regional Manager of all staff, provider and facility issues. Monitor call stats, ATC aux work and call waiting times and maintain accurate call stat reporting to Regional Manager weekly. Oversee Quality Assurance and complaint handling. Requirements Qualified candidates will have demonstrated experience leading and managing staff. 4 year college degree preferred. Must have superior customer service and phone skills, problem solving, time management, and organizational skills. Must possess computer proficiency with MS Office suite (Word, Outlook, Excel) and ability to master proprietary software programs. In-bound call center experience and/or transportation industry, client/vendor (provider) interaction preferred. Demonstrated initiative, ability to follow instructions and complete assignments in a timely manner. Must be able to work independently and as a member of a team. Proven experience dealing with crisis and ability to create processes that best benefit the entire team. Must possess ability to analyze data and report on regional office performance; knowledge of and proficiency in quality improvement tools and processes. Benefits Competative salary & benefits package included.

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