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Collections Call Center Representative

Company name
ADS Alliance Data Systems, Inc

West Valley City, UT

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Description Alliance Data Collections Account Representative \u2013 Call Center Agent (Finance) Location: 12921 S. Vista Station Blvd. Draper, UT 84020 About Us If you are you ready to take your next big career step with a respected leading provider of tailored marketing and loyalty solutions, then join us at Alliance Data! As providers of branded credit cards for top companies, it\u2019s easy to assume we\u2019re simply a bank \u2013 but the truth is, we\u2019re so much more than that. Rather than building our portfolio, we focus on growing our partners\u2019 sales. Our team of experts is on the cutting edge of marketing, loyalty and data-driven insights \u2013 making us relationship builders who drive results and create connections. That\u2019s deliberately different, and that\u2019s exactly who we are. Due to our continued success, we are seeking results-driven and customer service-oriented Collections Account Representatives to join our growing team. In this position, you will play a key role receiving or making outbound calls to negotiate settlements or secure payment arrangements with customers who are between 1 \u2013 6 months past due on their credit card accounts, with the purpose of bringing their accounts current. From manually dialing and skip tracing, to working with an automated dialer, your main focus will be to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality. At Alliance Data, we consider ourselves to be a family \u2013 one that works hard together, supports each other and motivates each other. It\u2019s all rooted in our culture \u2013 one that embraces inclusion and diversity while empowering each associate to progress personally and professionally. If this sounds like the career move you\u2019ve been waiting to make, and if you meet our qualifications, we want to talk with you! Contact us today! \u201cWhat\u2019s in it for you?\u201d Competitive Compensation performance-based incentives! Medical, Dental, and Vision Coverage Fitness reimbursement and wellness programs 401(k) with company match Employee stock purchase plan Paid time off Back-up child care Tuition reimbursement A dynamic and innovative work environment Countless career and development opportunities And so much more! Collections Account Representative \u2013 Call Center Agent (Full Time \/ Accounts Receivable Support \/ Customer Service \/ Accounting \/ Finance) Job Requirements We are looking for adaptable and dependable Collections Call Center Agent who combine a passion for providing quality customer service with a background in banking or collections support to secure payment arrangements. You should also have the time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to easily establish rapport and credibility with a variety of customers. Minimum Qualifications:\u00a0 High school diploma or GED Stable employment record Ability to maintain outstanding attendance at all times Schedule flexibility to work 40 hours per week including days, evenings and weekends Willingness to submit to and pass E-Verify and background check Ability to feel comfortable sitting for most of an 8h shift Preferred Skills: Excellent computer abilities to navigate our care systems, as well as the Windows environment Ability to negotiation payment Strong problem solving skills Basic data-entry and typing skills Basic mathematical abilities Preferred Qualifications: Previous collections, call center or sales experience Collections Account Representative \u2013 Call Center Agent (Full Time \/ Accounts Receivable Support \/ Customer Service \/ Accounting \/ Finance) Build trust. Work Together. Communicate Openly. Innovate and Create. Teach and Learn. Give Back. Have fun and grow with us! Apply now! Qualifications Alliance Data card services Alliance Data is a leading global provider of tailored marketing and loyalty solutions, delivered through branded credit programs that drive more profitable relationships between our brand partners and their cardmembers. We offer private label, co-brand, and commercial products to many of the world's most recognizable brands. We uphold our Know more. Sell more.\u00ae promise by leveraging unmatched customer insights, advanced analytics, and broad-reaching innovative capabilities. It's how we deliver increased sales to our partners, build enduring loyalty to their brands, and provide more value to our cardmembers. Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k). Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws. Alliance Data is an Equal Opportunity Employer. Alliance Data will provide accommodations to applicants needing accommodations to complete the application process. Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data. Alliance Data participates in E-Verify. Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles\u2019 Fair Chance Initiative for Hiring Ordinance.

Company info

ADS Alliance Data Systems, Inc
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Company Profile
Alliance Data Systems Corporation provides marketing and loyalty solutions in the United States, Canada, and other countries. The company facilitates and manages interactions between its clients and their customers through various consumer marketing channels, including in-store, online, catalog, mail, telephone, email, mobile, and social media. It operates through three segments: LoyaltyOne, Epsilon, and Private Label Services and Credit. The LoyaltyOne segment owns and operates the AIR MILES Reward Program, a coalition loyalty program. This segment also offers loyalty services, such as loyalty consulting, customer analytics, and creative services. The Epsilon segment provides integrated direct marketing solutions that leverage transactional data to help clients acquire and build relationships with its customers. Its services include strategic consulting, customer database technologies, permission-based email marketing, loyalty management, proprietary data, predictive modeling, and direct and digital agency services. This segment’s marketing services comprise agency, database design and management, data, analytical, and traditional and digital communications. The Private Label Services and Credit segment offers credit card processing, billing and payment processing, customer care, and collections services for private label retailers, as well as private label retail credit card and loan receivables financing, including securitization of the credit card receivables that it underwrites from its private label retail credit card programs. This segment also provides marketing services, including designing and implementing strategies that assist its clients in acquiring, retaining, and managing repeat customers. It serves financial services, specialty retail, grocery and drugstore chains, petroleum retail, automotive, hospitality and travel, telecommunications, and pharmaceutical markets. The company was founded in 1996 and is headquartered in Plano, Texas.

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