Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Farmington, CT
View more jobs in Connecticut

Job Details

We're Sorry..

The job you clicked on has expired or has been removed and is no longer available. The original listing can be found at the bottom of the page for your reference.

New Search

Spare Parts Call Center Shift Supervisor

This job is expired..
Farmington, CT
6 hit(s)  


Job Description:


The Spare Parts Call Center Shift Supervisor is responsible for motivating and leading the Customer Service Team in Spare Parts as well as the training of new employees. The Supervisor will be responsible for providing excellent customer service to internal and external customer and will assist the Call Center Supervisor with handling escalated cases in a professional and empathetic manner.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

1.Provide internal and external customers with high quality and efficient customer service by supporting, motivating, recognizing and rewarding the Customer Service Representatives.

2.Develop and implement training plans for new Customer Service Representatives according to the department needs

3.Assist department by answering phone calls, emails and voicemails when additional capacity is needed

4.Utilize SAP, SIS and OTRS to register cases, process quotes, orders and other sales or service related inquiries when additional help is needed.

5.Assist in resolving difficult customer disputes

6.Ensure the workload is evenly distributed and that all customer requests are addressed by the end of the business day

7.Identify systems and workflow improvements to enhance the team's efficiency

8.Support Call Center Supervisor by reporting on daily progress

9.Cross-train with the Service Administration Shift Supervisor and provide backup as needed

10.Work on special projects such as E-shop

11.Other administrative tasks as assigned by Management

12.Standard call center hours are 7am-7pm. A rotating 8 hour shift is required. Some work on weekends and holidays may also be required.


Customer Service and order entry experience is necessary. Experience working in a heavy volume call center is preferred. Good organizational skills and the ability to successfully multi-task is required. Time management skills necessary. Ability to communicate patiently and diplomatically is mandatory. Must be familiar with Microsoft Office; Outlook, Word, Excel and PowerPoint is preferred. The candidate must be hard working and have a strong desire to lead a team.


Minimum High School graduate or equivalent. College degree or equivalent experience is preferred.

\\All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.\\

Company info

Website :

Company Profile
TRUMPF Inc. is the North American subsidiary of TRUMPF GmbH +Co. KG. based near Stuttgart, Germany. With approximately 640 employees, TRUMPF Inc. is the largest subsidiary within the TRUMPF Group and is one of the largest manufacturers of fabricating machinery in the United States. TRUMPF Inc. is dedicated to serving the American, Canadian and Mexican market needs of:

I was very pleased with the CallCenterCrossing. I found a great position within a short amount of time … I definitely recommend this to anyone looking for a better opportunity.
Jose M - Santa Cruz, CA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169