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Call Center Representative Customer Service LymanSC

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Lyman, SC

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Location: United States-South Carolina-Simpsonville-356 Center Pointe Blvd. Simpsonville 29681 GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica
, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive: Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k)
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
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Posted Date
7/13/2018 1:59:51 AM
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