The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email or social media as assigned.
Completes outbound calls based with a focus on lead generation activities for new car, used car and service drive marketing programs
Other assignments for outbound call include but are not limited to safety recalls, recommended services, special order parts, declined service, pre-paid maintenance, state inspections
Makes daily call quota
Respond to inbound internet leads by phone, text message, and email
Schedules sales appointments
Confirms all sales appointments
Reschedules missed sales appointments
Books appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications
Assists with answering customer inquiries and problems by routing customer to the contact and or department
Conducts telephone and in-person transactions courteously and promptly
Understands the terminology of the automobile business and keep abreast of technology changes
Understands the manufactures requirements and policies for assigned brands
Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break or departure from work for personal reasons
Follows the Company Code of Business Ethics and Conduct
Understands and follow all work rules and procedures and follows lawful directions from Supervisors
Upholds the company's non-disclosure and confidentiality policies and agreements
Maintains a professional appearance in accordance with company policy
Attends pertinent training and stay current with the sales department concerns and sales techniques
Attends company meetings as required
Other duties as assigned
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Call Center, Business Development Center, BDC, telecomm, phone, multi-phone, communication, appointment, scheduling, administrative, receptionist, customer service, bi-lingual, multi-lingual, high volume.
Position Type: Full-Time Permanent
Years of Experience Required: