opportunity with Union Bank® and become a part of one of the world’s leading
financial groups. Union Bank is a member of Mitsubishi UFJ Financial Group
(MUFG), the 5th largest financial group in the world with total assets of over
$2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues
in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to
positively impact every customer, organization, and community we serve. At
Union Bank, we aim to be the premier and most trusted West Coast bank, serving
customers with high-touch, local delivery and global capabilities as we
leverage our rich, 150-year history. This is all part of our inclusive,
high-performing culture supported by competitive Total Rewards, including our
cash balance pension plan. Join a team that’s working to fulfill its vision to
be the world’s most trusted financial group.
Direct (MD) Consultant is responsible for originating mortgage loans via
inbound and outbound phone calls and web contacts in the Mortgage Direct call
center. Using consultative selling, Mortgage Rep completes loan interviews over
the phone with customers, leads and prospects and matches the Bank's mortgage
products to needs. Responsible for completing comprehensive loan application
packages and submitting them to a centralized processing center. Responds to
inbound calls driven by marketing, advertising and other sources to sell and
originate mortgage loans. Responsible for making outbound sales calls for
retention, acquisition and/or web campaigns including chat. Cultivates referral
relationships with the Bank branches to grow loan origination volumes.
60% - Consultative inbound and
outbound phone selling of mortgage loan products including determining
needs and matching product benefits, taking applications and cultivating
25% - Complete and submit
complete, high-quality comprehensive loan packages to centralized
processing center and manage pipeline. Activities include proper and
timely completion of required disclosures, collecting appropriate fees and
customer follow-up for conditions and status.
10% - Ensure compliance with
all bank and regulatory compliance requirements and guidelines including
Fair Lending and Community Reinvestment Act objectives.
5% - Meetings, training and
other duties as assigned.
2-3 years of documented ability
to meet or exceed sales goals through consultative selling is required.
Mortgage or consumer lending
experience highly preferred.
Call center experience
Self-starter and strong desire
to achieve individual and team goals is required. Comfort and ability to
make outbound phone sales is required.
Organization and time
management abilities are required for success in fast-paced call center
High School diploma or
This position is subject
to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements,
all applicants for employment who will be engaged in residential loan mortgage
originations (as defined by the SAFE Act) must register with the federal
registry system and maintain a status in good standing under the SAFE Act
requirements. If at any time the Bank determines that your position requires
SAFE Act registration, you will be required to register and to submit to the
required SAFE Act background check and registration process. Failure to
register successfully or to maintain a status in good standing under the SAFE
Act will affect your eligibility for continued employment and may result in
your immediate termination.
above statements are intended to describe the general nature and level of the
work being performed. They are not intended to be construed as an exhaustive
list of all responsibilities, duties, and skills required of personnel so
are proud to be an Equal Opportunity / Affirmative Action Employer and
committed to leveraging the diverse backgrounds, perspectives, and experience
of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected
conviction is not an absolute bar to employment. Factors such as the age of the
offense, evidence of rehabilitation, seriousness of violation, and job
relatedness are considered in all employment decisions. Additionally, it’s the
bank’s policy to only inquire into a candidate’s criminal history after an
offer has been made. Federal law prohibits banks from employing individuals who
have been convicted of, or received a pretrial diversion for, certain offenses.
AUG 10, 2018, 1:03:04 PM
Compensation will be