Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Pensacola, FL
View more jobs in Florida

Job Details

Patient Experience Specialist Call Center Representative

Company name
Retina Specialty Institute


Pensacola, FL

Apply for this job


General Purpose of Job\/Summary:The Call Center Representative answers phone calls for all Retina Specialty Institute offices. The Call Center Representative is responsible for answering phone calls promptly with exceptional customer service. They display knowledge about the organization, each practice specifics, patient schedules, referring physician information, Practice Management system, and more. The Call Center is the first impression of the practice and provides effective and efficient service. Essential Duties and Responsibilities: Obtains patient information by answering incoming phone calls from patients and referring physiciansEnter new patient informationUpdate existing patient information when necessaryMaintains and improves scheduling results by adhering to standards and guidelines set forth by each clinic: Closing gaps when necessary; Rescheduling clinics when necessaryTransfer patient \/ referring physician calls to the appropriate staffIdentify and escalate priority issues to the correct staffAnswer all emails in an appropriate and timely mannerFollow up on patient calls when necessaryDocument all call information per standard operating proceduresAny secondary duties assigned by team lead\/ supervisor:Preparing Medical Records for patients \/ other physiciansManaging Incoming FaxesCity Call Schedule

Company info

Retina Specialty Institute

Company Profile

Similar Jobs:
CSR Follow Up 3/19
location Pensacola, FL
\n\nJob Description\nAEROTEK IS SEEKING MEDICAL RECORDS CLERKSThe job requires outbound calls to hospitals, clinics, etc.You will be required to navigate to the correct person you need (ie - office manager, records manager, etc). ...
location Pensacola, FL
Job Description An employee in this class provides assistance and information to residents, business owners, and the general public. Work may involve the initiation of new utility service or with specific utility problems, eithe...
CSR Follow Up 3 19
location Pensacola, FL
AEROTEK IS SEEKING MEDICAL RECORDS CLERKS The job requires outbound calls to hospitals, clinics, etc. You will be required to navigate to the correct person you need (ie - office manager, records manager, etc). You will have to ...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21