Duration: 12 month contract Hours of Operation Mon-Fri 8am-8pm Responsibilities: Handle incoming calls for level 1 support to external healthcare customers and consumers, carried out on the basis of clearly defined procedures, customer communication guidelines, and work instructions. Respond\u00a0to customer inquiries and diagnose the customer need. Determine product entitlement, create accurate and detailed case records based on customer calls, and triage cases to technical support teams as appropriate. Create customer accounts and raise requests for asset transfers.. Responsible for order entry (both warranty and commercial) as well as order management, with duties to include shipment tracking and order issue resolution or escalation as needed. Create\u00a0return shipping labels when needed. Ability to support and update customers throughout the order process to ensure service satisfaction. Timely resolution or escalation of customer issues via established processes. Qualification : Customer support \/ call center experience required. Prior experience supporting healthcare equipment is a plus Problem solving skills and resourcefulness Effective written, verbal, and interpersonal communication skills required. Able to diagnose problems, apply effective solutions and determine follow up actions with minimum direction. Good prioritization, time management, and organizational skills Ability to utilize MS office and other CRM products and applications, such as SAP and Salesforce Ability to type and accurately document customer service records. Demonstrate schedule flexibility. Passionate in delivering the best customer experience possible Type: Contract Reference ID: 387391
Website : http://www.cdicorp.com
For more than 60 years CDI Corporation (NYSE:CDI) has delivered engineering and technology solutions and recruitment and staffing services to blue-chip clients with operations in markets around the world. Some of the exciting and growing industries we serve include Oil, Gas & Chemicals; Aerospace & Industrial Equipment; and Hi-Tech. We are a $1.1 billion company with a solid balance sheet, a strong credit rating and more than 10,000 employees.