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Job Details

Sr Specialist I - Court Order And Levies - Consumer Banking - Mid And 2nd Shift - Westerville OH

Company name
JPMorgan Chase & Co,

Location
Westerville, OH

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Profile

Centralized Transaction Operations (CTO), which is aligned under CCB, provides a wide range of global operational support and services for retail, commercial, treasury, asset wealth management and credit card customers. CTO has approximately 3,500 employees.

Under the direction of Group Manager Lew Fischer, CTO is committed to a culture based on Shared Values and Behaviors. An ongoing focus for the organization is continuous improvement

on behalf of the firm, shareholders, and foremost, customers - as achieved through a structured business planning and execution model.

CTO is composed of four core operating functions; Acquisition Services, Information and Services, Control and Risk Management, and Payment Workflow Management. Within CTO, these groups are supported by Performance Consulting, Implementation Services and Communications groups.

Senior Specialist I

Are able to evaluate and analyze data from multiple sources in a fast-paced environment

Adapt to changing needs & and remain calm when under pressure

Are focused on the customer

Are passionate & knowledgeable about legal documents and keeping up on latest industry trends

Have amazing communication and personal skills

Ability to handle inbound and outbound calls

Ability to provide excellent customer experience

As a Senior Specialist I in the Court Orders and Levies Service Center, you will respond to phone inquiries regarding questions related to Legal holds for court ordered levies and garnishments on Chase deposit accounts. You will support Retail Banking Centers, Customers and Attorneys, and you will define, analyze and resolve problems related to general questions about holds on Chase deposit accounts. Minimum 1 to 2 years banking experience/call center experience preferred

Excellent customer service skills

Experience with financial or legal documentation

Strong PC Skills

Excellent oral and written communication skills with a clear, distinct voice

Proven understanding of telephone etiquette

Able to quickly resolve customer problems.

Able to handle irate customers

Able to type at least 30 WPM

Ability to multi-task

Hours of Operations are 8am - 10pm Monday through Friday, Saturday 8am - 8pm. You will have a day off during the week when working on Saturday . Shifts will vary based on business needs.

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Company info

JPMorgan Chase & Co,
Website : http://www.jpmorganchase.com

Company Profile
JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today: JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. With a history dating back over 200 years, here's where we stand today:

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