Care Management Support Supervisor- WAH Nationwide

Profile

Description

The Supervisor, Care Management Support contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Supervisor, Care Management Support works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The Supervisor, Care Management Support Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

This position provides non-clinical support supervising Care Manger Support Associate who outreach members to complete a basic Health Risk Assessment and engage the members in the care management program.

This position interacts with other Supervisors, Managers, Directors, clinical staff, and other internal personnel and stakeholders.

This position requires being available to work between the hours of 8AM and 8PM Eastern time Monday-Friday with occasional Saturdays needed.

Required Qualifications


Bachelor's Degree
4 - 6 years of related experience in supervision of healthcare analytical support staff
Microsoft technical experience in Word, Excel, Outlook
Demonstrates independent decision making for complex analytical issues
Must be passionate about contributing to an organization focused on continuously improving consumer experiences


Preferred Qualifications


Master's Degree
Call Center supervisory experience
Microsoft experience with Access
Technical experience using data analysis
Experience with business strategic outcomes
Previous experience collaborating with management and top professionals/specialists


Scheduled Weekly Hours

40

Company info

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