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Customer Service Representative

Richmond, VA

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Customer Service Representative
Hoover & Strong
Four generations of Hoover leadership along with a team of enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong and we strive for excellence and innovation in everything that we do. Providing high quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with coworkers that respect and appreciate one another.

Enthusiasm and excitement circulate throughout the facility and inspires our work every day. Innovation and creativeness are hard to escape in an environment where we are passionate about excelling and sharing ideas! It is simply just a great place to work!

Make a difference in YOUR life and become a part of the Hoover family!
Our Inside Sales Team is looking to hire a Customer Service Representative to help meet the needs of our customer base.
General Description
: Follow a structured sales process to establish, develop and maintain business relationships with current customers and prospective customers to generate new business for Hoover & Strong's products/services. Responsible for servicing existing customers with over 30,000 products and services that we offer through our catalog based business.
Specific Responsibilities:
Exhibit solid customer service skills answering inbound phone calls, processing approximately 30 orders a day via phone, fax and email, responding to customer inquiries. Must demonstrate excellent communication and listening skills 40%
Provide knowledge of over 30,000 products and services offered. Must be able to clarify requests, answer questions and provide information and quotes on mathematical conversions, promotions, products and pricing. 5%
Process data entry of orders, maintain calendar and email using Outlook.
Use effective telephone skills to up-sell products and programs offered by H&S. 5%
Help expedite the resolution of customer problems and complaints. Discern when to elevate to management if necessary. Supply management with written documentation on customer needs and the potential for new products and services.
Respond to Chats in a timely and professional manner insuring proper grammar, clear and concise responses.
Demonstrate initiative and the ability to prioritize job responsibilities.
Coordinates sales efforts with management, outside sales, accounting, logistics and all department supervisors as needed.
Research all sources for developing new customers and determine their potential by utilizing our lead generation program.
Punctual, responsible and with a positive attitude
Excellent communication abilities - essential to the position
Minimum typing speed 40 WPM.
Strong multi-tasker; ability to successfully manage several projects simultaneously
Team Player, Creative thinker, strong problem solving skills
Ability to maintain composure in stressful situations
Self-starter, possesses a desire to grow, learn and develop
Adept, capable and demonstrable computer skills; familiarity with Microsoft Office Applications - especially Word, Excel & Outlook
Must have good understanding of weights and measures. IE: Ounce, grams, inches and millimeters along with ability to perform simple math equations.
High school diploma or equivalent is required.
Starting Salary Range: $13- $15 based on experience
Our comprehensive benefits package includes:
Medical and Dental Insurance
Vision Program
Profit Sharing
100% Tuition Reimbursement
Life Insurance
Short Term and Long Term Disability
Coworker Assistance Program
Paid Time Off
Nine Paid Holidays
Free Checking through BB&T and VA Credit Union

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