TTEC (formerly TeleTech) is seeking a seasoned Trainer to join our Customer Management Services team! General Summary:
Successful candidates must be able to thrive in an environment that requires a strong desire to teach sales professionals to be the best in their capacity. To succeed you must be a person who thrives in a fast paced, competitive, constantly changing industry. You must be an individual who is driven by obtaining personal goals.
Under limited supervision and working with subject matter experts, this position is responsible for new hire training, assessing ongoing training needs, and delivering training to all levels of TTEC employees to improve individual and team performance. Combining sales knowledge and adult learning theory, this position is responsible for fully owning training and consulting projects from concept to delivery and measurement.
Essential Duties & Responsibilities:
Provides consistent and uniform delivery of training and facilitation and testing for front-line sales employees, supervisors, and managers. Considered a 'master trainer' and will excel in all delivery techniques and the application of adult learning theory. Responsible for consulting with staff on the quality of all classroom instruction delivered by the department.
Leads the initiative in determining needs assessment; conducting the assessment and interpreting the results .
Consults with clients, TTEC end users, staff, management, and executives.
Acts as a consultant on the quality and integrity of all curriculum produced by the department.
Acts as a sales coach after training to reinforce sales concepts and effective application of sales methods.
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness.
Other related duties as assigned.
A minimum of 1 year’ sales experience or sales training experience in a call center environment.
A minimum of 2 years experience in training delivery and the application of adult learning techniques, preferably with a focus on skills development.
Excellent communication skills; both verbal and written.
Excellent project management skills.
Strong sales and sales training skills.
Strong presentation skills.
Strong interpersonal and management skills.
Self-motivated/goal and process oriented.
Ability to coach and motivate others.
Ability to deliver a training course and measure results.
Ability to work independently with limited management supervision
Do the Right Thing
Reach for Amazing
Seek First to Understand
Act as One
Live life Passionately
Notice to external Recruiters and Recruitment Agencies
: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).
: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Website : http://www.ttec.com/
At TeleTech, you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982, TeleTech has 50,000 employees operating across six continents, with 18 delivery centers in the Philippines.