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Customer Service Dispatch 3rd Shift

Location
Crest Hill, IL

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u003Cpu003Eu003Cstrongu003EConnecting with customers. Building your future.u003C/strongu003Eu003C/pu003Eu003Cpu003EAt XPO Logistics, exceptional customer service is at the heart of our success. Our dispatchers work with customers, business partners and drivers to deliver exceptional logistics solutions. If youu2019re ready to multitask and keep everything moving, join our team and have a starring role in helping us continue to provide daily freight solutions to our global customers.u003C/pu003Eu003Cpu003EIf youu2019re looking for a growth opportunity and a better lifestyle, join us at XPO.u003C/pu003Eu003Cpu003Eu003Cstrongu003EPay, benefits and more.u003C/strongu003Eu003C/pu003Eu003Cpu003EWe are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.u003C/pu003Eu003Cpu003Eu003Cstrongu003EWhat youu2019ll do on a typical day:u003C/strongu003Eu003C/pu003Eu003Culu003Eu003Cliu003EProvide assistance by telephone and email to customers and business partnersu003C/liu003Eu003Cliu003EStay professional while handling customer complaintsu003C/liu003Eu003Cliu003EDiagnose, assess, and resolve problems or issuesu003C/liu003Eu003Cliu003EMonitor progress of delivery routesu003C/liu003Eu003Cliu003EScan haul-away pods and verify stampsu003C/liu003Eu003Cliu003EProcess changes or cancellations to delivery ordersu003C/liu003Eu003C/ulu003Eu003Cpu003Eu003Cstrongu003EWhat you need to succeed at XPO: u003C/strongu003Eu003C/pu003Eu003Cpu003EAt a minimum, youu2019ll need:u003C/pu003Eu003Culu003Eu003Cliu003EHigh school diploma or equivalentu003C/liu003Eu003Cliu003E1 year of experience in a customer service-oriented roleu003C/liu003Eu003Cliu003EProficient with Microsoft Office (Word, Outlook, Excel) and other business-related applicationsu003C/liu003Eu003C/ulu003Eu003Cpu003EItu2019d be great if you also have:u003C/pu003Eu003Culu003Eu003Cliu003EExperience in a call center environmentu003C/liu003Eu003Cliu003EBilingual English/Spanish skillsu003C/liu003Eu003Cliu003EStrong customer service skills and the ability to satisfactorily resolve all issuesu003C/liu003Eu003Cliu003EAbility to multitask, with exceptional organizational skillsu003C/liu003Eu003Cliu003EAbility to thrive under pressure while delivering solutions that exceed customer expectationsu003C/liu003Eu003C/ulu003Eu003Cpu003Eu003Cstrongu003EBe part of something big.u003C/strongu003Eu003C/pu003Eu003Cpu003EXPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oru00e9al, Toyota and many others. Weu2019re the fastest-growing transportation company on the Fortune 500 list and weu2019re just getting started.u003C/pu003Eu003Cpu003EWe are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.u003C/pu003Eu003Cpu003EThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.u003C/pu003E,datePosted:2018-08-10,employmentType:FULL_TIME,industry:null,hiringOrganization:{@type:Organization,name:XPO Logistics},identifier:{@type:PropertyValue,name:XPO Logistics,value:51687-en_US},jobLocation:{@type:Place,address:{@type:PostalAddress,addressCountry:US,streetAddress:,addressLocality:Crest Hill,addressRegion:IL,postalCode:60403}}}

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