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Job Details

Customer Care Representative - Generate Pin Numbers

Company name

Melbourne, FL

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Full time onsite in Melbourne, FL - $ Paid Training

Ready to Change Gears?

Percepta is currently looking for enthusiastic AXZ Marketing Consultant for the AXZ Department.  The Consultant is responsible for providing timely and professional customer service in response to customer inquiries, PIN generation, information on the plans, and verifying PINs.  The Consultant is responsible for learning and executing the complete call handling processes, and meeting expected customer service levels and business performance goals. It is the main contact center which provides live agent support to customer’s inquiries related to this program.

What You’ll Do

Educate consumer via telephone and email, on current products while generating product excitement and ultimately driving the consumer to action

Explain services and special promotions to customers adhering to regulations

Document status of all calls indication appropriate outcome and follow up requirements

Required to meet specified goals and conversion metrics and maintain quality standards and adherence to all Client requirements.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties

Make recommendations to implement improved processes

Achieve ‘world-class’ service with each consumer.  World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase.

What You Need to Have

High School Diploma, GED or equivalent in relevant work experience required

Previous customer service experience

Ability to accurately type at a rate of 30wpm required

Ability to maintain the highest level of confidentiality

Intermediate computer skills required, i.e. Web Browsing, Email, Typing, MS Outlook, Excel and Word

Excellent interpersonal, written and oral communication skills

Ability to work in a team fostered environment

Ability to prioritize and organize work

Shifts are 8 hours between 8am and 8pm-Monday thru Friday

What We Offer

Complete product training to maintain knowledge in a dynamic environment.

Web resources and personnel will be available to assist with more in-depth concerns/inquiries.

Competitive salary and a comprehensive benefit package:

Health benefits for full time employees including Medical, Dental, and Vision coverage

Paid time off

Discounts on new vehicles

Discounts with local businesses and for entertainment venues

Outstanding employee recognition programs and events

  What We Offer

Fun & Warm & Friendly & Performance Based Culture & Growth Potential & Medical & Dental & Health & Wellness & Paid Time off – Sick Time & Paid Holidays – Floating Holiday & 401K & Bonus Program & Annual Incentive Plan & 6 Weeks Paid Training & Tuition Reimbursement

Company info

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Company Profile

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