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Call Center Customer Service Representative I

Gresham, OR

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Kforce has a client in search of a Call Center Customer Service Representative I in Gresham, Oregon (OR).Key Tasks:
Process and respond to company customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how the company can help meet their financial needs
Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first
High School diploma or equivalent
Minimum 18 months of customer service related experience
Preferred Skills/Experience:
Problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills/ability to multi-task
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Basic Microsoft Office skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Compensation Type:
Updated 08/11/2018

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