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Job Details

Collector/Call Center Representative

Location
Hebron, KY

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Overview

Company Overview:



Zwicker & Associates PC is a national law firm that represents some of the largest creditors in the nation. Growing strong since 1991, Zwicker encompasses a large clientele ranging from major credit cards issuers to student loan collections. Zwicker is presently seeking a Collections Specialist possessing 1 - 3 years’ experience in a fast-paced environment/call center to join the team in our Kentucky Office located in Hebron. The Collection Specialist will report to a Collection Manager in the Kentucky Office.

Responsibilities

Responsibilities Include:



  • Comply with Policies and Procedures of Zwicker & Associates, P.C.

  • Comply with FDCPA and State Consumer Protection Laws.

  • Establish contact with borrowers to discuss delinquencies and ability/willingness to pay to identify the appropriate repayment programs/options available to them.

  • The ability to deal with a variety of personalities and scenarios including but not limited to card members, coworkers and clients.

  • Record accurate and detailed notes; update account status and card member’s information into computer system.

  • Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.



Qualifications

Qualifications:



  • Strong negotiation skills.

  • Ability to meet assigned targets.

  • Effective decision making skills.

  • Strong listening, interpersonal, oral, and written communication skills.

  • Excellent work ethic and attendance.

  • Ability to work efficiently on computerized systems.

  • Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.

  • Ability to work in a fast paced environment and handle multiple tasks.

  • Strong command of the English language.

  • High school GED or equivalent.


Strongly Preferred Skills:



  • Collection experience preferred.

  • Bilingual (written & oral).

  • Knowledge of the FDCPA and State Consumer protection Laws.





This is a full time, full benefit position. Benefit package includes medical & vision insurance, dental insurance, long term disability insurance, life insurance, compensated time off, and 401K with match.



No Phone Calls, No Agencies, EOE, Drug free workplace.

Company info

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