Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Groveport, OH
View more jobs in Ohio

Job Details

Technical Services Rep

Location
Groveport, OH

Apply for this job






Profile

OverviewnThe position of Service Desk Engineer must be capable of providing exceptional customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a fast-paced and dynamic environment. As the Service Desk runs on a 24x7 basis, this position may include weekdays, weeknights, and/or weekends. The Service Desk Engineer will have computer hardware knowledge and skills to do basic troubleshooting for hardware malfunctions.n nnEssential Duties & Responsibilities RequirednResponsibilities:nKey Responsibilities:nn Provide initial remote technical support to end user customers (email and phone) for computer hardware systems (workstations, printers, servers, etc.)nnn Processes alerts, and requests, for parts and/or hardware based upon contractual SLA.nnn Should possess the ability to review error logs and determine initial actions to resolve basic hardware issues.nnn Communicate with co-workers, global customers and field engineers via email, phone and various ticketing systems.nnn Provide error and symptom information to the (internal) Centers of Expertise team to hand off more complex troubleshooting of IT systemsnnn Open and close service requests u2013 in which they will order hardware parts, and schedule technicians for service calls for global customers. The candidate will communicate with both vendors, third party resources, as well as with customers (channel and direct) with expectations, ETAs, updates, and closure details.nnEssential Duties & Responsibilities Requiredn nn Provide initial remote technical support to end user customers (email and phone) for computer hardware systems (workstations, printers, servers, etc.)nnn Processes alerts, and requests, for parts and/or hardware based upon contractual SLA.nnn Should possess the ability to review error logs and determine initial actions to resolve basic hardware issues.nnn Communicate with co-workers, global customers and field engineers via email, phone and various ticketing systems.nnn Provide error and symptom information to the (internal) Centers of Expertise team to hand off more complex troubleshooting of IT systemsn Open and close service requests u2013 in which they will order hardware parts, and schedule technicians for service calls for global customers. The candidate will communicate with both vendors, third party resources, as well as with customers (channel and direct) with expectations, ETAs, updates, and closure details.nnQualifications, Required Knowledge Skills & Abilities and Working ConditionsnEducation and Experience:nn Technical knowledge of computer hardware is recommended, as initial troubleshooting is involved to determine course of action to follow (workstations, printers, servers, tape libraries)n A Certification or equivalent is recommended, but not requiredn Strong background in customer servicen Experience in a call center/dispatch center preferredn Willingness and ability to learn technical materialnnAdditional Skills/Qualifications:nn Excellent communication (verbal/written) is criticaln Multi-taskingn Strong time management skillsn Able to work in a fast paced, dynamic environmentn Flexible and responsive service-oriented attituden Able to work in an individual or team environment with exceptional resultsn

Company info

Sign Up Now - CallCenterCrossing.com

Similar Jobs:
Customer Care Representative - Hilliard
Location : Columbus, OH
Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry.Our legacy is innovation and a willingness to challenge the status quo, including reinventi...
Provider Services Representative
Location : Gahanna, OH
If interested in the email below, please send your resume or call 6143394781 and ask for Jordan.Shift:Monday - Friday, 10am - 7pmPosition Purpose: Receive and respond to member\/customer inquiries via telephone and written corresp...
Part/Time-Senior Administrative Coordinator Job Locations US-MI-NOVI | US-OH-COLUMBUS | US-OH-COLUMBUS Posted Date 2 hours ago (8/10/2018 12:12 PM) Requisition ID 2018-60678 Category Admin Support, Clerical & Service Coordinators ...
EmploymentCrossing is great because it brings all of the jobs to one site. You don't have to go all over the place to find jobs.
Kim Bennett - Iowa,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 169