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Job Details

Customer Care Representative - Bluefield

Company name
DISH Network L.L.C.

Location
Beckley, WV

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Location:

Beckley, West Virginia, United States

Job Category:

Employment Type:

Full time

Salary:

per year

Job Description

If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! Our Internal Customer Experience Representatives primarily work with internal and third-party customers to resolve account issues such as modifying work orders and account creation. They also perform technical troubleshooting and resolve customer service issues for our bulk commercial customers and field technicians.

Primary job duties and responsibilities of an Internal Customer Experience Representative include:

Work primarily with internal customers such as in-home technicians and sales partners and occasionally with external customers

Assist in-home technicians with the following:Activation of customer services

Work order modifications

Equipment modifications

Adding smart home services for proper billing

Assist commercial sales partners with account management

Assist residential customers living in multi-family dwellings, like apartment buildings, with customer service issues

Support other commercial customers such as airlines, audio only, hotels, and bulk distribution customers with customer service and technical issues

An Internal Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:

Willingness to work flexible schedules including weekends, holidays, and evenings

Regular and predictable attendance

Ability to regularly sit for long periods of time

Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases

Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services

Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics

Deescalate upset or irate customers in order to satisfactorily address their customer service needs

Skills - Experience and Requirements

A successful Internal Customer Experience Representative will have the following:

High School diploma, GED, or equivalent experience

Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines

Strong organizational, time management, and problem solving skills

Six-months of related customer service experience and/or training preferred

Excellent written and oral communication skills

Strong sense of professionalism and active listening skills

Ability to problem solve and use resources on proprietary software/tools to understand and craft the right solution across varying customer needs, business rules, and processes

Helpful attitude and a willingness to support your colleagues who may be directly interacting with our customers

Hashtags Search #Beckley

#Customer Ca

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Company info

DISH Network L.L.C.
Website : https://www.dish.com/

Company Profile
Three people – Charlie Ergen, Candy Ergen and Jim DeFranco – were hauling an enormous C-band TV dish antenna via pickup truck to a customer in remote Colorado. In the early 1980s this was one of only two dish antennas owned by the developing new business. A powerful gust of wind whipped up, blowing the antenna off its trailer and into a roadside ditch. There goes half of the company. Summed up as a bad day in the infancy of DISH, the founding trio overcame this setback to build what is now a Fortune 250 company that employs thousands and serves millions throughout the nation – a seemingly unlikely future on that blustery day.

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