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Job Details

Contact Center Rep

Company name
First Data Corporation

Location
Marietta, GA

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Description First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world's largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.First Data Network and Security Solutions provides a wide range of value-added technology solutions to financial institutions of all sizes, enterprise clients and small businesses. Network Solutions include Electronic Funds Transfer (EFT) network services, such as STAR debit and ATM processing, and prepaid network services, including Valuelink, MoneyNetwork, Transaction Wireless, and Gyft. Security Solutions include best-in-class solutions such as TransArmor and TeleCheck, and our suite of advanced fraud prevention solutions. NSS also supports our other digital strategies including mobile payments and online and mobile bankingJob ResponsibilitiesHandles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Handles customer service inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products\/services. May receive and respond to customer service inquires via mail, fax, or email. May monitor systms to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud. Researches problem areas and documents processes used to correct issues. Customer service is the primary function, but may include minimal selling or promotion of products or services. Uses computerized system for tracking, information gathering, and\/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.Scope of JobUses computerized system for tracking, information gathering, and\/or troubleshooting. Uses established procedures, but have the ability to deviate when needed, and requires only general supervision.AutonomyPerforms work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility. Some evaluation, originality or ingenuity is required. Job RequirementsRequires sufficient knowledge to comfortably sell or promote products, and services. Typically requires a high school education or equivalent and one to three years of experience, preferably contact center or customer service experience.CompetenciesAccuracy \/ Attention to DetailCustomer Service ManagementGeneral Computer CompetenciesCust Sppt Polics,Stnd & ProcsCust Sppt Svc AgreementsProblem Mgmt ProcessSvc Request Mgmt ProcessKnowledge of CSppt FunctionCustomer Support SystemsSellingKnowledge of Product LineFirst Data is an Affirmative Action Equal Opportunity Employer (Minorities\/Females\/Vets\/Disabled\/LGBT)First Data provides equal opportunities to all employees and applicants for employment without regard to sex, race, color, religion, marital status, national origin, age, genetic information, sexual orientation, gender (including gender identity\/expression), disability, veteran status and military status, pregnancy or pregnancy-related medical conditions, or any other factor that may be protected by law. 

Company info

First Data Corporation
Website : http://www.firstdata.com

Company Profile
At First Data, we look for every opportunity to help customers leverage more value from each transaction—developing new solutions to make them simpler, faster, safer and more rewarding. We’ve entered the age of Universal Commerce, where the lines between in-store, eCommerce and mobile commerce are blurring. First Data is focused on delivering the integrated buying experience today’s consumers demand—anywhere, any time and on any device.

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