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Job Details

Consumer Lending Customer Service Call Center

Company name
Mitsubishi UFJ Financial Group, Inc

Arlington, TX, United States

Employment Type

Call Center, Customer Service

Posted on
Jan 08,2019

Valid Through
Apr 23,2019

Apply for this job


Consumer Lending Customer Service Call Center','10025376-WD','!*!Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world (as ranked by S&P Global, April 2018) with total assets of over $2.9 trillion (106.2 (JPY) as of March 30, 2018) and 150,000 colleagues in more than 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group. 

Job Summary: Under general supervision, provide consumer and real estate loan account information, respond to customer inquiries via telephone and written correspondence. Research and resolve simple customer problems and assist other loan servicing units as needed. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures as pertaining to the servicing of real estate and consumer loans. Major Responsibilities: Evaluate and respond to all customer and Bank personnel inquiries via telephone and written correspondence. Maintain on-line information in response to customer needs, to include coupon ordering, name and address changes, history and amortization requests, and other miscellaneous requests as needed. Prepare forms, pre-written business letters, short memos, reports, documents and instruments. Distribute and file forms, correspondence, instruments, daily mail and systems reports. Operate PC and / or mainframe terminal, microfiche and standard office equipment. Analyze and resolve payment inquiries / problems, research title, escrow and year-end documents. Inform customers of consumer and real estate product lines, answer questions on such items, and make referrals to loan production offices. May assist other loan servicing units as needed.','!*!Additional Information: Typically requires a high school diploma or G.E.D.The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.','Customer Service','TEXAS-Arlington','','Jan 8, 2019','Day','Day','Full Time','Full Time','Consumer Lending Customer Service Call Center

Company info

Mitsubishi UFJ Financial Group, Inc
Website :

Company Profile
004 July Announced commencement of discussions on the integration of Mitsubishi Tokyo Financial Group ('MTFG') and UFJ Group August Reached basic agreement on integration September MTFG implemented capital enhancement of UFJ 2005 February Integration agreement signed Announced new company name, merger ratio, management philosophy, corporate identity, etc. April Merger agreement signed June Merger approved at shareholders' meetings October Creation of Mitsubishi UFJ Financial Group ('MUFG') Listing of MUFG on the Tokyo, Osaka, Nagoya, New York and London stock exchanges Creation of Mitsubishi UFJ Trust and Banking, Mitsubishi UFJ Securities UFJ Nicos created and became a consolidated subsidiary 2006 January Creation of Bank of Tokyo-Mitsubishi UFJ June Delisting of shares from the London Stock Exchange Completion of repayment of public funds through secondary offering, etc. 2007 April Creation of Mitsubishi UFJ Lease & Finance, Mitsubishi UFJ NICOS September MUFG made Mitsubishi UFJ Securities a wholly-owned subsidiary of MUFG. Investment Unit Reduction through Stock Split and Adoption of Unit Share System. 2008 November MUFG made UnionBancal Corporation a wholly-owned subsidiary of MUFG 2010 April Creation of Mitsubishi UFJ Securities Holdings May Creation of Mitsubishi UFJ Morgan Stanley Sec

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