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Job Details

Network Control Technician

Company name
Appriss

Location
Louisville, KY

Date Last Verified
Feb 14,2018

Posted on
Feb 13,2018

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Profile

\u003cp\u003e\u003cstrong\u003eSummary\u003c/strong\u003e\u003c/p\u003e
\u003cp\u003ePerform as the first line of defense on 24/7 support team to take appropriate action toward resolving system and network problems as they occur. Investigate and respond to system and network issues while minimizing impact on customer service. Follow processes and procedures to escalate issues as required in 24/7 support environment. Issues service interruption reports to requisite government agencies as required. Achievement of objectives is generally measured by product up time.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eMinimum Requirements Education\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eComputer Sciences degree or equivalent experience\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eKnowledge, Skills, Abilities, Experience, or Characteristics\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eExperience troubleshooting application processes.\u003c/li\u003e
\u003cli\u003eDatabase analysis tools.\u003c/li\u003e
\u003cli\u003eCustomer service role supporting Windows or Linux based applications.\u003c/li\u003e
\u003cli\u003eExcellent verbal and written communication skills.\u003c/li\u003e
\u003cli\u003eStrong analytical/problem solving skills.\u003c/li\u003e
\u003cli\u003eSupport Center/Call Center experience preferred.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003eHelpful/Preferred\u003c/strong\u003e\u003c/p\u003e
\u003cul\u003e
\u003cli\u003eNetwork , A , Linux , CCNA, MCSE, Six Sigma and/or ITIL/ITSM, customer service experience.\u003c/li\u003e
\u003cli\u003eExperience with SQL, Oracle, Linux, basic networking.\u003c/li\u003e
\u003c/ul\u003e
\u003cp\u003e\u003cstrong\u003ePhysical and Mental Requirements\u003c/strong\u003e Job is physically comfortable; individual has discretion about walking, standing, etc. Job requires a very high level of judgment, exceptional analytical ability and creativity in investigating major problems that require original and highly innovative solutions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eOther\u003c/strong\u003e Some travel may be involved for both training and customer facing issues. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.\u003c/p\u003e
\u003cp\u003e\u003cstrong\u003eEqual Opportunity Employer - M/F/V/H\u003c/strong\u003e\u003c/p\u003e

Company info

Appriss
Website : http://www.appriss.com

Company Profile
Appriss is constantly exploring new ways to keep communities safe and informed. VINE remains the nation's leading automated victim notification solution, and is also available on mobile devices via the VINEmobile. JusticeXchange® provides access to the nation's largest near real-time data network of incarcerated persons, helping law enforcement more easily find wanted individuals. Appriss provides the technology for NPLEx® (National Precursor Log Exchange), an electronic tracking service that monitors and blocks the illegal sale of over-the-counter cold medicines containing pseudoephedrine, a key ingredient in the manufacture of methamphetamine.

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