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Job Details

Customer Relations Supervisor

Company name
CVS Caremark.

Location
Orlando, FL

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Job Description

Are you looking to take charge of your career and join a Fortune 7 Company?

We are looking for a competent Customer Relations Supervisor to organize and direct the staff or our call center. You will be responsible for assessing their work and providing them with feedback to improve their performance while ensuring excellent service for our customers and retail partners. The Customer Relations Supervisor will provide information, feedback and mentoring to agents as well as support call center service level standards by holding teams accountable for results and associated performance metrics. The Supervisor will also craft and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values.

An excellent call center supervisor will have customer service and supervisory experience. You will possess great communication skills and be able to lead and motivate. You will be organized, reliable, as well as exhibit results.

Other responsibilities include:

Leading diverse work groups in a highly professional specialized work environment.

Communicating effectively with all levels and prepare effective written documents.

Exhibiting experienced level leadership skills and the ability to set high standards of performance and coach colleagues to continued success.

Assessing talent, leading people and motivating others.

Working in a structured, dynamic customer service environment.

Exhibiting analytical skills and manage multiple people and priorities at a given time.

Required Qualifications

2 years of working experience in a supervisory role leading, mentoring and developing teams is required.

Strong proficiency with Microsoft Excel and Word, including knowledge and Power Point.

Preferred Qualifications

2 years experience working with call center technologies/applications.

2 years experience in a call center environment is highly preferred.

Retail pharmacy experience is preferred.

Microsoft Access experience preferred

Education

Verifiable High School diploma or GED is required.

Business Overview

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health at mailto:EEO_AA@CVSHealth.com

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

Company info

CVS Caremark.
Website : https://www.caremark.com

Company Profile
CVS Caremark (NYSE: CVS), headquartered in Woonsocket, RI, is the largest pharmacy health care provider in the United States with integrated offerings across the entire spectrum of pharmacy care. Through our unique suite of assets, we are reinventing pharmacy to offer innovative solutions that help people on their path to better health. We are focused on enhancing access to care, lowering overall health care costs for plan members and payors, and improving health outcomes.

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