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Job Details

Customer Care Representative II WEST

Location
Bellingham, WA

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Customer Care Representative II (WEST)
Job Locations
US-WA-Bellingham
Posted Date
20 hours ago
(7/12/2018 12:06 PM)
Job ID
2018-2203
# of Openings
1
Category
Customer Service/Support
Business
MUS - Mustang Survival
Employee Type
Regular Full-Time
Position Level
Associate
Overview
Provide support for all customer business requests received through phone, fax, or e-mail. Coordinate all customer contacts to ensure timely and accurate handling and processing within established policies, procedures and directives.
Responsibilities
BASIC SKILLS
Maintain relationships and favorable contacts with assigned accounts
Meet all assigned responsibilities and goals
Receive, document, coordinate and complete the following business transactions and requests accurately and timely as defined in established policies, procedures, and current directives.
Purchase Orders and related requests
Returns and related requests
Information requests
Coordinate on-time delivery of products and services accurately and timely as defined in established policies, procedures and directives
Participate in cross-functional teams and team projects
Communicate effectively with customers, team members, peers, and managers relating to issues, progress, status and solution
Work within The Safariland Group team to balance responsibilities and share information
Perform other duties as assigned by the Customer Care Supervisor
Own the customer experience throughout the entire lifecycle of the relationship
ADDITIONAL SKILLS
Research billing discrepancies and provide feedback on findings
Qualifications
Minimum of three (3) year of Customer Service experience required
High School Diploma or General Education Degree (GED)
Intermediate understanding of telephone concepts, practices, and procedures
Ability to coordinate with various levels of management within different functional areas
Experience with MS Office Suite
Excellent verbal and written communication skills
Ability to work within a team environment
Intermediate knowledge of company products, practices, and procedures
Intermediate Sales Order life cycle management skills
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