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Job Details

Call Center Sales Representative - Evening Shift

Company name
Dialamerica Marketing, Inc

Location
Pittsburgh, PA

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Job Description

Call Center Professionals, if you're passionate about providing world-class customer service and would like to grow your career with an industry-leading company, we may have just the perfect fit for you! Founded in 1957 and headquartered in Mahwah, NJ we are one of the nation's largest privately owned dedicated domestic call center companies with 20 call centers located throughout the United States.

We are currently seeking enthusiastic Call Center Representatives to assist our world-class clients and their customers with enrollments, renewals, cross sells and upsells. You'll work in an environment that is rewarding and fun, with coworkers who are truly passionate about what they do.

If this sounds like the opportunity you've been looking for and if you meet our qualifications, we invite you to bring your skills and expertise to our team and supply the fuel for growth. Contact us today!

Job Responsibilities

As a Call Center Sales Representative, you will ensure a memorable customer service experience by using questioning and listening skills to determine the customer's needs and help them select the appropriate products and services.

Specific duties for this CSR role include:

  • Answering customer requests or inquiries
  • Upselling products and/or services to the customer
  • Identifying and resolving customers' issues using problem-solving skills
  • Building a positive rapport across a variety of personality types
  • Continually maintaining a working knowledge of our clients' products, services and promotions
  • Putting the customer first and remaining polite and professional at all times
  • Documenting all customer information, communications and sales in CRM system


Benefits

Here's just some of what we have to offer:

  • Competitive compensation - base salary incentives
  • Set schedule
  • Weekly pay with direct deposit
  • Healthcare coverage and 401K
  • Paid on-the-job training
  • Supportive and motivating staff to help you succeed
  • Rapid opportunities for advancement
  • Professional and upbeat office setting


Job Requirements

We are looking for Call Center Sales Representatives with a genuine hunger to succeed paired with excellent communication and interpersonal skills. Don't worry if you don't have the experience, we will teach entry level candidates the skills needed for success.

Additional requirements for this CSR role include:

  • Goal oriented with a healthy competitive spirit
  • Strong attention to detail, dependability, and follow through
  • Working knowledge of Windows-based software
  • Flexibility to adapt to changes in a growing organization
  • Self-motivated, positive attitude, and a love for hard work
  • Previous sales experience, a plus
  • High school diploma or GED
  • Background and/or drug test may be required

\u00a0\u00a0

At DialAmerica,\u00a0YOU are the\u00a0Difference!\u00a0
Apply now!


WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We consider applicants for all positions without regard to race, color, religion, creed, gender, age, national origin, disability, which can be reasonably accommodated without undue hardship, veteran status, or any other legally, protected classification.

Additional Info Minimum Age 18 years old Job Industries Customer Service

Company info

Dialamerica Marketing, Inc
Website : http://www.dialamerica.com

Company Profile
At DialAmerica, we bring more than 50 years of expertise in providing call center outsourcing services to our clients. We offer a full range of B2B and B2C services. Our persuasive, well-spoken sales and customer service agents work with seasoned managers on your behalf in 19 state-of-the-art U.S. call centers. Our call center outsourcing services are designed to exceed client expectations. And they do. We make 100 million calls a year, averaging 100,000 phone hours a week. Our goal is to provide the best contact center experiences, as we establish a human connection with current and potential customers. We deliver call center solutions that lead to the highest conversion rates in the industry and the best customer satisfaction scores. Our customer service outsourcing provides innovative business and marketing solutions for maximum profitability. We train skilled sales teams to perform at a higher level, supporting optimal revenue generation that benefits your bottom line.

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