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Job Details

Call Center Specialist

Location
Lowell, MA, United States

Posted on
Sep 13, 2021

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u003cpu003eu003cstrongu003eGet to Know Us:u003c/strongu003eu0026nbsp; Enterprise Bank is a local community bank with a diverse and inspiring culture where we put our team members and relationships first. We have been honored as one of the u0026ldquo;Top Places to Worku0026rdquo; multiple times. Operating from a sense of purpose, our positive and supportive culture encourages our team members to trust, respect, and care for each other as a family and strive for excellence in all we do.u003c/pu003enu003cpu003eu003cstrongu003eOur DEI Value Statement: u003c/strongu003eAt Enterprise Bank, people and relationships come first.u0026nbsp; We encourage and foster a culture of diversity, equity, and inclusion, where everyone feels valued and respected. We are committed to a caring workplace that recognizes the importance of making a meaningful, positive difference in the lives of our team members, customers, and communities. Please u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eclick hereu003c/au003e to view our Inclusion website for more information and to learn more of our story and Core Values u003ca href=u0022****target=u0022_blanku0022 rel=u0022noopeneru0022u003eclick hereu003c/au003e.u003c/pu003enu003cpu003eu003cstrongu003eWhat Youu0026rsquo;ll Do: u003c/strongu003eEnterprise Bank is currently seeking an experienced Full Time Call Center Specialist with a minimum of one year of experience in banking. Working in a bank call center environment, the Call Center Specialist is responsible for developing banking relationships by providing exceptional service via telephone, email and livechat. This person is required to retain, and support the growth of profitable relationships by effectively managing relationships with existing customers through knowledge of Enterprise Banks procedural resources, products, servicesu0026nbsp;and technical intelligence. Each specialist works to effectively troubleshoot and assist customers and help navigate through various self-service online and mobile applications. Responsibilities include servicing customer calls and requests, responding to customer live chats, handling travel notifications and various debit/ATM card related questions, maintaining escrow accounts, performing fund transfers, calculating interest, researching, maintaining and providing support with all Retail and Business digital products and services.u003c/pu003enu003cpu003eRequirements: The ideal candidate will possess an Associateu0026rsquo;s degree from a two-year college or technical school and one to two years banking experience, or equivalent combination of both. Must be able to effectively communicate with customers, present detailed information, and respond clearly and efficiently to questions. Ability to work in a fast paced changing environment. A strong attention to detail. Superior customer service skills along with a proficiency in Microsoft Outlook MS Office applications (Word, Excel, PowerPointu003cemu003eu003cstrongu003e, u003c/strongu003eu003c/emu003eTeams) Technologically savvy. Creative problem solving within a team environment. Must be able to manage priorities and multi-task. Bi-lingual is a plus (Spanish or Khmer).u003c/pu003enu003cpu003eHours:u003c/pu003enu003cpu003eMonday 8:30 AM to 5:30 PMu003c/pu003enu003cpu003eTuesday 8:30 AM to 5:30 PMu003c/pu003enu003cpu003eThursday 8:30 AM to 5:15 PMu003c/pu003enu003cpu003eFriday 8:30 AM to 5:15 PMu003c/pu003enu003cpu003eSaturday 7:00 AM to 2:00 PMu003c/pu003enu003cpu003eThis position has the ability to work onsite or a hybrid schedule.u003c/pu003enu003cpu003eu003cstrongu003eBenefits:u003c/strongu003e We encourage every team member at Enterprise to lead a healthy and balanced life. We offer generous paid time-off programs, exceptional Tuition Assistance, College Loan Repayment, Wellness programs, Employee Resource Groups, opportunities to assist in your community as well as health, dental and life insurance coverage and a generous 401(k) match.u003c/pu003enu003cpu003eu003cstrongu003eRequirements:u003c/strongu003eu0026nbsp;The ideal candidates will possess an Associateu0026rsquo;s degree from a two-year college or technical school and one to two years banking experience, or equivalent combination of both. Must be able to effectively communicate with customers, present detailed information, and respond clearly and efficiently to questions. Ability to work in a fast paced changing environment. A strong attention to detail. Superior customer service skills along with a proficiency in Microsoft Outlook MS Office applications (Word, Excel, PowerPointu003cstrongu003eu003cemu003e, u003c/emu003eu003c/strongu003eTeams) Technologically savvy. Creative problem solving within a team environment. Must be able to manage priorities and multi-task. Bi-lingual is a plus (Spanish or Khmer).u003c/pu003enu003cpu003eEnterprise Bank is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. EOE M/F/Disabled/Vet.u003c/pu003e,EqualOpportunityEmployerDescription:Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities,PayTransparencyPolicyStatement:The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c),MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:false,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[{BehaviorId:6f88eddb-b23f-1622-0401-f8bb261d8bd9,BehaviorName:Team Player,BehaviorDescription:Works well as a member of a group,Required:false,IsArchived:false},{BehaviorId:42fb2ab9-ed60-c088-3901-ec06ec0606ce,BehaviorName:Enthusiastic,BehaviorDescription:Shows intense and eager enjoyment and interest,Required:false,IsArchived:false},{BehaviorId:667178db-ed74-b3da-d05a-642302b3fd16,BehaviorName:Detail Oriented,BehaviorDescription:Capable of carrying out a given task with all details necessary to get the task done well,Required:false,IsArchived:false},{BehaviorId:55f8f499-4b5b-2260-8ce7-c129465f1c42,BehaviorName:Dedicated,BehaviorDescription:Devoted to a task or purpose with loyalty or integrity,Required:false,IsArchived:false}],MotivationCriteria:[{MotivationId:c17dd579-5eac-edb2-6740-655d0d8057ae,MotivationName:Goal Completion,MotivationDescription:Inspired to perform well by the completion of tasks,Required:false,IsArchived:false},{MotivationId:d6ba8650-d65d-ba08-54ae-0d78ef282134,MotivationName:Self-Starter,MotivationDescription:Inspired to perform without outside help,Required:false,IsArchived:false},{MotivationId:3a3d5bd0-a193-3847-23fd-f182bc3009cc,MotivationName:Growth Opportunities,MotivationDescription:Inspired to perform well by the chance to take on more responsibility,Required:false,IsArchived:false},{MotivationId:ae797f90-b75b-1092-48ac-a3702b11ca5b,MotivationName:Ability to Make an Impact,MotivationDescription:Inspired to perform well by the ability to contribute to the success of a project or the organization,Required:false,IsArchived:false}],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:d35f4f40-a12d-47c1-a696-a55ef179d6ad,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-09-13T17:57:00.084Z,InternalPostedDate:null},{JobBoardId:fafc7b79-1b2e-4ae5-8a78-f9c5daff7e84,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-09-13T17:57:00.084Z}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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