Phoenix, AZ, United States
Insurance, Call Center
Jul 25, 2022
Nov 07, 2022
Purpose of Job
Let’s do something that really matters.
We have an important mission: serving the members of the military community and their families. It’s both a chance to say thank you and the opportunity to put your talents to work in a meaningful way. To do it right, we need the right people. We’re looking for those who share our values of honesty, integrity, loyalty and service. Because what we do is just as important as how we do it. Come be a part of what makes us so special!
Our Property Insurance Adjuster role may be the career for you. There’s a lot to learn, but the journey is mapped out. Our comprehensive, fully paid six week training program including class discussions, hands-on training, e-learning modules, and instructor led guidance to help you support our membership independently.
We have multiple desk based positions available for hybrid work situations. Preferred candidates are expected to live within a commutable distance of one of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO and willing to adopt a hybrid work situation defined as at least 3 days in the office, or based on business needs.
We are currently seeking dedicated professionals for future property insurance adjuster opportunities in 2022 with the desire to work a full-time schedule after training. Typical work schedules are 9:00 am - 5:30 pm (local time) Monday to Friday and may include some weekends. This is an hourly, non-exempt position with paid overtime available. We have new training classes starting every month.
As a Property Insurance Adjuster, you will work within established guidelines and framework to investigate, evaluate, negotiate, and settle moderate to complex property insurance claims presented by or against our members. You will confirm and analyzes coverage, recognize liability exposure and negotiate equitable settlements in compliance with all state regulatory requirements. The ideal candidate will possess strong virtual estimating skills for minimal to low severity losses and/or reconcile estimates while working in a telephone concentrated environment without physical inspection of loss.
Identifies and handles existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for business activities.
Handles assigned claims caseload comprised of claims with moderate to complex damages. Updates initial reserve levels decided by complexity. Leverages digital platform(s) to prepare estimates.
Partners with vendors and internal business partners to initiate inspections and facilitate moderately complex claims resolution.
Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies resulting from unusual characteristics.
Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate.
Determines coverage through analyzing investigation information involving moderate to complex claim recommendation and resolution.
Communicates with insured about coverage and any issues that arise. Determines and negotiates settlement amounts for damages claimed.
Maintains accurate and current claim file documentation throughout the claims process for moderate to complex claims.
Proficient knowledge of estimating technology platforms to prepare claims estimates in order to handle moderate to complex property insurance claims.
Supports workload surges and/or Catastrophe (CAT) operations as needed to include working significant overtime; may involve deployment travel during designated CATs.
Recognizes and solves obstacles that can occur in the claims process without supervisory approval.
High School Diploma or GED
1 year of relevant property claims adjusting experience or 2 years relevant claims adjusting experience
Successfully acquire Property & Casualty (P&C) adjuster license and state registrations within 90 days of hire
Developing knowledge of XactAnalysis, Xact Contents, or similar tools and platforms
Developing knowledge of property claims contracts and interpretation of case law
US military service or military spouse
2 years relevant residential property claims adjusting experience, to include personal property and dwelling
Strong estimate writing skills using Xactimate, ClaimsX or virtual estimating
Experience scoping the loss, writing an estimate, and managing loss
Knowledge of homeowner property policies and endorsements
Currently hold an active Adjuster license
Prior experience working directly for a standard insurance provider
Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
Experience in a call center environment
Work From Home Requirements:
Broadband internet bandwidth must have minimum consistent speeds of 25 Mbps download and 5 Mbps upload.
This is not a mobile position and will require a desktop computer set up (USAA provided) and hard-wired connection via an Ethernet cable directly into your router (no Wi-Fi).
Wireless and Satellite coverage is currently not approved.
Able to provide workspace at home that is safe, suitable for work, and a distraction free environment from background noises that may distract USAA member customers.
In some roles you will be expected to use a USAA provided webcam for training.
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The hiring range for this position is: $46,000 - $82,900 .
Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.
Geographical Differential : Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.
Shift premium: Addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
To see details on our outstanding benefits, visit USAA Total Rewards. (https://hrportal.ehr.com/usaa/Prospective-Employees)
Relocation assistance is not available for this position.
Website : http://www.usaa.com