International Game Technology
Phoenix, AZ, United States
Customer Service, Sales, Bluecollar, Call Center
Order Fulfillment Rep I
Phoenix, AZ, US, 85040
Requisition ID: 252
IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
Part-time Position /Flexible Hours
Overview: This position is responsible for performing all assigned duties related to the completion of a daily call file. The perfect candidate will excel at creating positive relations, promote strong customer service, and provide information necessary to allow retailers to properly manage their on hand inventory of Instant Lottery Tickets.
Manages assigned call file daily; contacts each retailer weekly to promote new products and place orders.
Works closely with assigned Lottery Territory Manager; communicate with them weekly and as needed, to discuss retailer needs/concerns and how you can work together to address the same.
Reviews and processes incoming ticket orders received from both Lottery Territory Manager and retailers; monitoring and tracking sales levels in order to better service assigned retailers; reviews on hand inventory, settlement history, product facings, and weekly sales averages to determine accurate distribution volumes.
Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions.
Is prepared at all times to answer inbound calls in addition to managing outbound call file.
High School diploma or GED required, Associates Degree preferred
Two years call center experience, preferable in a customer service / sales role
Proficiency in Microsoft Office applications
Professional phone etiquette
Keys to Success
• Building collaborative relationships• Decision making• Drive results• Foster innovation• Personal energy• Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
Nearest Major Market:Phoenix
International Game Technology
Website : https://www.igt.com/
Longevity means IGT is doing something right. Since 1981, IGT has been the leading company specializing in design, development, manufacturing, distribution, and sales of computerized gaming equipment, software, and network systems worldwide. But IGT history reaches well beyond its nearly 30 years of business.