Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
Similar Jobs
Inside Sales - NOT CALL CENTER
Warrior Energy Company
Columbus, OH
Apply Now >
Customer Care Supervisor - Friday - Monday - 10 am - 9 pm
JCPenney (JCP Media Inc.)
Columbus, OH
Apply Now >
Quality Specialist II (Call Center)
Centene Corporation
Columbus, OH
Apply Now >
Customer Care Supervisor (Tuesday-Saturday 10am-7pm)
JCPenney (JCP Media Inc.)
Columbus, OH
Apply Now >
Customer Care Supervisor Tuesday Saturday 10am 7pm
JCPenney Media Inc
Columbus, OH
Apply Now >
View more jobs in Groveport, OH
View more jobs in Ohio
View Similar Jobs

Job Details

Help Desk Services

Company name
Tech Data Corporation

Location
Groveport, OH

Apply for this job






2 hit(s)  

Profile

Overview
The position of Service Desk Engineer must be capable of providing exceptional customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a fast-paced and dynamic environment. As the Service Desk runs on a 24x7 basis, this position may include weekdays, weeknights, and/or weekends. The Service Desk Engineer will have computer hardware knowledge and skills to do basic troubleshooting for hardware malfunctions.
Essential Duties & Responsibilities Required
Responsibilities:
Key Responsibilities:

Provide initial remote technical support to end user customers (email and phone) for computer hardware systems (workstations, printers, servers, etc.)

Processes alerts, and requests, for parts and/or hardware based upon contractual SLA.

Should possess the ability to review error logs and determine initial actions to resolve basic hardware issues.

Communicate with co-workers, global customers and field engineers via email, phone and various ticketing systems.

Provide error and symptom information to the (internal) Centers of Expertise team to hand off more complex troubleshooting of IT systems

Open and close service requests \u2013 in which they will order hardware parts, and schedule technicians for service calls for global customers. The candidate will communicate with both vendors, third party resources, as well as with customers (channel and direct) with expectations, ETAs, updates, and closure details.

Essential Duties & Responsibilities Required

Processes alerts, and requests, for parts and/or hardware based upon contractual SLA.

Should possess the ability to review error logs and determine initial actions to resolve basic hardware issues.

Communicate with co-workers, global customers and field engineers via email, phone and various ticketing systems.

Provide error and symptom information to the (internal) Centers of Expertise team to hand off more complex troubleshooting of IT systems
Open and close service requests \u2013 in which they will order hardware parts, and schedule technicians for service calls for global customers. The candidate will communicate with both vendors, third party resources, as well as with customers (channel and direct) with expectations, ETAs, updates, and closure details.

Qualifications, Required Knowledge Skills & Abilities and Working Conditions
Education and Experience:

Technical knowledge of computer hardware is recommended, as initial troubleshooting is involved to determine course of action to follow (workstations, printers, servers, tape libraries)
A Certification or equivalent is recommended, but not required
Strong background in customer service
Experience in a call center/dispatch center preferred
Willingness and ability to learn technical material

Additional Skills/Qualifications:

Excellent communication (verbal/written) is critical
Multi-tasking
Strong time management skills
Able to work in a fast paced, dynamic environment
Flexible and responsive service-oriented attitude
Able to work in an individual or team environment with exceptional results

Company info

Tech Data Corporation
Website : http://www.techdata.com

Company Profile
As one of the world’s largest wholesale IT distributors, Tech Data is the conduit through which the power of technology flows to the world. In fiscal year 2011, we sold $24 billion of IT products to more than 125,000 technology resellers in over 100 countries. Every day these resellers depend on us to help them cost-effectively support the technology needs of end users of all sizes, including small- and medium-sized businesses, large enterprises, educational institutions, government agencies, and consumers.

Similar Jobs:
csr teller lead
Location : Powell, OH
The Middlefield Banking Company is a full service FDIC-insured commercial bank and LPL Financial brokerage headquartered in Middlefield, Ohio. We have 14 branches serving Beachwood, Chardon, Cortland, Dublin, Garrettsville, Mantua...
General Description General Description Executes programs and leads Customer Care Center (CCC) associates to create an environment where associates are engaged to provide outstanding customer service and add on sales opportunities...
Entry Level Sales -- Interview now, start within the week (PT & We are looking for both part time and full time sales reps who are able to start ASAP. These are entry level positions – while prior experience is appreciated, no exp...
EmploymentCrossing was helpful in getting me a job. Interview calls started flowing in from day one and I got my dream offer soon after.
Jeremy E - Greenville, NC
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 168